Hotel berhampiran Konakoğlu Nak. Ikitelli, Istanbul

Hi Me and my wife we came to Instanbul for clinic surgery. Due to the clinic messed up the hotels , we have been send to Centro Hotel. We arrived at 9.30 in the reception and since that hour we have been checked in at 14.00 in our rooms. Since we’ve paid , we should’ve be entitle for the breakfast. Unfortunately no. So me and my wife we have to pay to can get breakfast. The reception staff very very rude. They don’t care and all the time , but their excuse “ we don’t know nothing “ We explained to the reception that we are staying 2 days, after we check out , going to the hospital and after 2 days we will come back to check in. We went hour the first day , we came back we went upstairs , couldn’t open the door , went to reception apparently we have been checked out without to get informed( money , luggages left in the room) Went to the reception “ typical answer : we don’t know nothing “ The receptionist very rude . In the end we have checked in again. Coming back from the hospital , of course we haven’t received the same room , ok no worries , but again very upsetting we received the awful room( toilet door broken , sink drainage smell very bad , walls dirty , furniture chipped ) - suppose to be 5* hotel. Not really I was talking with the reception , nothing has been done. After 1 day I went again downstairs and finally they change our room. Not very impressed. Asked for an extra pillow - 1 day to get it. Food at the hotel- stay away - very expensive and not impressive. Answer for the management: Yes I have complaint and raise my complains, but it takes a while to be solved. In one word , try to avoid this hotel. Disappointed.

Staff very friendly and always willing to help. We enjoyed our short stay very much, the hotel is a lot cleaner and nicer then the previous reviews state, so please don’t be put off by them. The location is only really for people who need to be in that particular area, I wouldn’t recommend the location for anybody who wants to do extensive tourism without using taxis (unless you know how to use Istanbul metro).

Выражаем благодарность персоналу гостиницы. Хочеться отличить GÜLNARU i ILHAMU ответственных за чистоту и уют в номеру .Каждый день убирают,моют.ОЧЕНЬ ЧИСТО. Все очень доброжелательные и вежливые, поэтому создаётся атмосфера хорошего отдыха и отличного настроения. Приятный дизайн, сделано со вкусом. Благодарим до следующих встреч!!!!!!

I should firstly say that all staff at the hotel are amazing. They are polite and so helpful. One of the staff who stands in front of the door went to the road and found a taxi for us and bring it to the door when there was no taxi around. HOWEVER, generally the hotel cannot be considered as four star, it can hardly be a 3 star hotel. There are two significant negative points which makes the whole experience bad: 1. The room: room was big enough but the decoration and amenities were so outdated, the view was rubbish, when we entered lots of bad smell made us so disappointed. the bathroom was the worst part. broken shower holder (I told the reception but it wasnt sorted), shortage of toilet tissues, smell, broken toilet seat, awkward toilet tissue holder, etc. 2. breakfast: This was the worst part of the experience. The breakfast was so basic. just lots of cheese and cheese!!!, no cream, a couple of choices for bread, a few choices of sausages, all not really nice, very basic. occasionally you could find something else like aubergines. Fruits (whole oranges and pears and occasionally melons, not every day, and if you are late nothing. I had to ask the staff why the empty dishes are not updated and they said its finished, while all breakfast must be available during the whole breakfast time). same with juice (only lemonade every day) and again if you are late no juice. a hot drink, only tea!!!! unbelievably no coffee!!! When I asked for coffee they said you need to pay extra!!!!! BUT MOST TERRIBLE part was that the staff were told to ask guests if they need fried eggs (omelette in Turkish!). and when you said yes, they bring fried eggs but charge you 46tl!!! There were lots of arguments during breakfast between staff and guests about this. They also put some other sweets like pancakes etc. on the other side and children could see and ask for them, but again you had to pay extra. I had several arguments with staff and realised this has nothing to do with them. This is a wrong policy dictated by the manager who doesn't want to accept these are wrong. We have already paid extra for breakfast, why do we need to pay again for things like coffee, fried eggs, sweets, and so on? why things are finished before breakfast time finishes... overall, if breakfast and bathroom are important for you, and you want a hotel close to attractions avid this hotel. another thing was that during booking I saw there is a sauna and gym but no one gave us information about these.

Secara kebetulan, apabila saya datang ke hotel itu kebetulan adalah operasi percubaan, dan hampir tiada tetamu semasa wabak itu. Apabila saya mula-mula mendaftar masuk, saya hampir seorang sahaja yang bersarapan setiap hari. Makan: Dalam tempoh masa ini, saya telah memesan semua dalam menu untuk rujukan anda. Jika tidak ada gambar, anda boleh mendaftar masuk. Saya terutama mengesyorkan salad daging lembu dan sayur-sayuran (dengan kacang hijau dan taugeh) dan MANTI Turki, ”NIHAO” juga bagus. Menginap: Hotel ini mempunyai pengalaman yang sangat baik dalam semua aspek. Bilik ini mempunyai ketuhar, mesin basuh, mesin basuh pinggan mangkuk, dsb., dan semua kemudahan adalah hampir serba baharu. Terdapat bilik aktiviti kanak-kanak khas; kawasan kecergasan adalah sangat besar, dan terdapat bilik berputar dan Pilates khas; kolam renang dalaman sangat indah, dan terdapat wap kering dan wap basah di bilik persalinan. Ia mungkin kerana operasi percubaan. Dari semasa ke semasa, kakitangan meminta saya memberi pendapat, terutamanya yang ingin mendapatkan maklum balas daripada pelanggan, tetapi saya benar-benar minta maaf, saya benar-benar tidak dapat memberi sebarang pendapat. Jika markah penuh ialah 100, saya akan berikan 200 mata. Perjalanan: Ia mengambil masa setengah jam untuk memandu dari lapangan terbang ke hotel. Ia sangat mudah untuk mengambil teksi, 150 lire. Jarak ke Blue Mosque dan Maiden Tower tidaklah jauh, tetapi ia mengambil masa lebih kurang 45-60 minit dengan menaiki kereta. Trafik di Turki benar-benar tidak dapat mengeluh. Membeli-belah: Terdapat bangunan pejabat dalam masa 3 minit berjalan kaki. Terdapat makanan dan pasar raya kecil di tingkat bawah. Anda juga boleh membeli Starbucks untuk memperbaharui hidup anda. Jika anda berjalan selama 3 minit, anda boleh melihat 212outlet, yang boleh memenuhi semua keperluan membeli-belah. Jangan terlalu khusus tentang makan di Turki. Keseluruhan lantai adalah restoran di mana anda boleh makan, dan tidak banyak pilihan untuk perut Cina. Ia mengambil masa 10 minit untuk menaiki teksi dari hotel ke pusat membeli-belah Istanbul. Rasanya seperti pusat membeli-belah terbesar di kawasan ini. Rancangan asal tinggal di Turki selama 14 hari ditukar kepada 21 hari kerana tiada sesiapa dan penginapan terlalu selesa. Hari daftar keluar kebetulan adalah pembukaan rasmi hotel, dan rasanya saya tidak tahu. Untuk meminjam perkataan daripada pengurus besar: ”Restoran Cina sepatutnya dibuka apabila anda datang nanti.” Selepas terbang selama 13 jam, sudah pukul 5 petang ke San Francisco, dan akhirnya saya melampirkan matahari terbenam di negara bebas itu.

one of the most comfortable experiences I have ever had. Kind loving and caring people. Cost effective safe and secure hotel which is a bit away from the center but if you get used to public transport and love to explore this is the place to be. I have no complaints. Thier morning breakfast was amazing and the staff who served it were even better than that.

Özellikle Otel Resepsiyon Görevlilerinden İrem Hanım çok ilgili müşteri memnuniyeti ön planda tutan ve en önemlisi güler yüzlü bir karşılama ile on üzerinden on puan almaktadir. Diğer Resepsiyon Görevlilerinden Cem bey, Kenan bey çok ilgililer. Yine mutfak ve yiyecek içecek personellerinden Simge hanım ve Hanife hanım müşteri memnuniyetini ön planda tutan davranışlarla güler yüzlü karşılamalarla ilgililer bd cafe barda görevli arkadaşlar da aynı şekilde 🙏🙏🙏 Otel temiz güzel kokulu odaları ve her türlü ekipmanı çalışıyor ile Ramada markasına yakışan bir konsepte Olması ile ben daimi müşteri olmaktayım düzenli şekilde konaklamaktayim. Değerli Otel Müdürü başta olmak üzere, Yardımcılarına Satın Alma Yöneticisine ve Resepsiyon Banko ve Tüm Ekibe Çok Teşekkür Ederim 🙏 Sevgilerimi iletiyorum

Saya rasa persekitarannya sederhana, itu sahaja, ia tidak membuatkan saya kagum, tetapi harganya tidak mahal, ia adalah harga yang berpatutan. Terutamanya kerana lokasi yang baik dan dekat dengan rumah kawan saya

It is a very high quality hotel and employees are very helpful, I didn’t see any problems in terms of technical and cleaning. I stayed at the hotel for a week and the view of my room was perfect. There were supermarkets, coffee shops, restaurants and so on, nearby. Thanks for everything.