Extended Stay America Select Suites - Jacksonville Salisbury Rd Southpoint

Room clean and comfortable , could use a upgrade but clean and staff very friendly Megan and Trish were also helpful and friendly I need everything Megan suggested laundry room better than laundry Matt with me having any transportation thanks Megan and Trish y’all are the best

Reserved 7 double rooms for a Friday but the rooms were booked for a Thursday. Thankfully I caught the mistake and called back that Thursday and they changed it to Friday but increased our rates by almost $30 per room. I had to go all the way up the line and have my original call reviewed to get our original rates. Once we showed up on Friday, two of our seven reserved rooms had been given away. They gave us two single rooms instead but the first single room was already occupied. We were given another single room but that room had bug beds. Another one of our rooms had a broken bed that was not possible to sleep on, another room had no blankets or sheets. We used a credit card authorization form through a university to pay for the rooms but I used my personal card to hold the rooms. I was promised that the university card would be the card that would be charged however I was charged to my personal card for 7 rooms- each room costing over $30 of the price agreed upon. I asked them to refund me and charge correct rates to the university card and they said no. The following Monday I called and spoke with the assistant general manager. She told me that all of this was not her problem and that I needed to take it all up with ***********. This made no sense as I've never used *********** for anything in my life- everything I ever did in regards to these rooms was directly with Extended Stay America.

The manager Latina and her staff are super friendly. Since I’ve gotten here they have been attentive. Customer care, compassion, and quality are top tier. Convenient and safe area of town. Retail and grocery stores are less than 5 miles away.