Hotel berhampiran Oakleaf Town Center, Jacksonville

Its a new building so everything is sparkling clean. Check in is quick and easy. They have problems with their system at first because it gave the receptionist a not made room. He gave us another room. Its spacious, new beddings, has a fridge, tv and a microwave. No hairdryer, but i dont mind it. I highly recommend this place. I love that the he printed a sketch to where your room is located and parking is just in front the room door. It's pretty secure, i dont see any ***** hanging outside the property. There's a lot of cctv on the premises, i saw it in front of reception and i think i saw a security guard (I'm not sure but that person looks like it, I maybe wrong because I didnt ask) No loud music that i heared. With the price, you cant beat the value. The only feedback i could give to management is to change the bed frames, its not solid. It moves and creates noise. No breakfast but has a coffee maker in the receiving area. You need to pay for Kcup vending machine.

This is an example of “what I ordered” vs “what I got.” As a frequent customer of Hilton it is rare that the photos are drastically different from the hotel accommodations. This was an exception. This hotel was not well maintained. All of the flooring, the lobby, elevator, corridors, etc needed cleaning. The carpeting in the room was both worn and not clean. Trash was left on every floor, including the guest room. I would not recommend staying here until a refresh or remodel is confirmed.

El hotel estaba bello la atención espectacular al igual q la limpieza no había un detalle la vista de la piscina era hermosa y acogedora se respiraba paz y tranquilidad en el restaurante la comida estaba esquista y el desayuno en el bufé era bastante amplio aunque el precio estaba un poco alto pero me encantó porque todo Asia un completo todo estaba cubierto al detalle y estaba ubicado en el dentro y la estación de trenes quedaba a 4 min por lo q cumplió mis espertativas

kawasan yang sangat bersih persekitarannya baik

This is a nice property, very clean and larger than many of the Hampton Inns we stay at. The dining room is large and there is a small patio area right outside that I loved. The workout room is a separate little house also right outside the dining area. I have to say, though, the best part of this stay was the staff. Multiple employees went out of their way to make us feel at home. My husband and I agree, we will definitely go back to this hotel.

We stayed here for 2 weeks. We were coming from an overseas duty station and needed a place to crash until we closed on our house. We transferred here from the hotel we originally booked because it was just not very clean or very safe, will not mention the name, I'll just say we did not extend our stay there. This hotel was clean, the staff was awesome, very understanding of our situation and very proactive with making sure our needs were met. The beds were comfortable, everything worked, kitchenette was a big plus. And pet friendly! We had our husky with us. Side note, there was a charge that appeared in our account a few days later which we found out later from our bank was the hold. But we called the hotel about it and the lady, Simona, was a bit rude and could not give an answer. But other than that, highly recommend this hotel!!!

Thank you so much for the incredible staff at the hotel, they were so kind and accommodating. Definitely enjoyed my stay and I would definitely recommend this hotel if your are near the airport. They also provide a free shuttle service to the airport. Once again the Staff are amazing

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP

Benar-benar jatuh cinta dengan lokasi dan hotel ini... kakitangan sangat mengagumkan dan sangat prihatin