Hotel berhampiran Sinar Harapan, Jakarta

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Quarantine here is really unprofessional, and they make rules those are not even mentioned in the contract. They food is cold. It takes them so long to clean the trash of your room… on top of that the wifi they gave you is not even decent to work on basics sites. I’m totally not recommending anyone to stay in this hotel for any circumstances, as there many hotels in Jakarta with better prices, services, and location as well.

Dear.hotel management of sunlake I’m one of your customer’s you hotel we would like to thank you and your staff to make us welcome to your hotel your hotel facility is wonderful clean I take 2 rooms in your hotel 818-819 I’m very appreciative your staff give us room facing the riverside the fireworks last night is incredible just filled like can touched the fire works we will be back soon and looking forward to see your friendly staff I’m pretty sure friendly staff is from friendly management once again thank and congratulations to your team I hope the friendly team will continue into the future. Your sincerely Jaime ku Melbourne Australia

I was self isolating in this hotel for 7 days. Of course it’s a little challenge, but the stuff was really nice and helpful, they made my stay easy and memorable. Special thanks to Belinda, she helped me to look for a SIM card near the hotel, we had an amazing ride on the scooter, thank you!

When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

Attention to detail: Small details can make a big difference in a guest's experience. A good hotel pays attention to details such as providing complimentary toiletries, offering a variety of pillow options, ensuring prompt housekeeping services, and maintaining well-groomed surroundings. Remember that individual preferences may vary, and what makes a hotel ”good” for one person may not be the same for another. It's always helpful to read multiple reviews to get a balanced perspective before making a decision.

Hotel have a good location in the township. Good access to lotte shopping. Good breakfast in the morning and room wise it's huge. Loving the room design and service they have here. Downside is parking b2 stinks bad. And elevator can be really slow in the morning during peak hour.... Elevator is buggy too where is misses floor sometimes... :( killing down a bit of the overall experience

Thank you, I really enjoyed staying at the BW Kemayoran hotel, the staff was very friendly, the breakfast menu had many variations, the rooms were clean and very comfortable. Complete facilities include a spa gym,And the swimming pool is very wide. I was very satisfied during my stay at BW Kemayoran. Thank You

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I have had the wonderful opportunity to have a 170-day stay at the POP Hotel. The accommodations were comfortable, and the hotel had a great ambience. In addition, the entire staff was very friendly and helpful. Their warm and welcoming demeanor helped make my stay as comfortable as it was. I am especially grateful for the assistance provided by Mr. Irwan Sunandri, who consistently went above and beyond to address any issues I faced throughout my entire stay. My heartfelt appreciation goes to him and the entire team at POP Hotel. Without their dedication, my prolonged stay would not have been as enjoyable. I wholeheartedly recommend POP Hotel to my friends and acquaintances. Should I have the opportunity to visit Indonesia again, I would surely choose to stay at POP Hotel again.