Hotel berhampiran Al Baraa Play Garound ملعب البراء, Jeddah

Stayed here for one night. Location is good but there was a lot of construction and not direct access to the corniche...have to walk over 20 minutes to get to the corniche area. I expected to at least be able to get to the corniche side quickly but that wasnt the case. The nice thing about the hotel is it seems that the furniture and finishes are new so its cleaner than other hotels ive stayed in on the trip and you could feel the newness of everything. The breakfast was also nice. The only con was that i booked for 2 adults and 2 kids and was told at checking that we will be provided extra beds. When it was time to sleep the room's sofa was not a sofa bed and when i asked for extra beds for the kids to sleep the housekeeping wanted to charge us. They made me wait 45 minutes in the middle of the night until 12.30am to provide the beds after much explaining about my booking and entitlement as i booked for 2 adults and 2kids - if i had booked for only 2 adults, i would totally understand having to pay for the children's extra beds but I had paid a pricey one night stay and did they expect my kids to sleep on the floor...after much discussions, they finally provided the bed but i was very tired and my kids had to stay up way past their bed time to wait for the arrangement. The staff should be more trained to be proactive and empowered to take these decision quickly to avoid disappointment of the guests. The next day the duty manager came to know of my issue and came and acknowledged it personally which was highly appreciated. I thank him for paying attention to his guests and hope this issue doesnt occur with others again.

Very good hotel for the price

After I stayed last time at this hotel and really enjoyed my time here so I decided to book again but unfortunately I had a rough time to check in as the guy in the front desk charge me again with the same amount of money that I payed at the application as he stated that the problem is the reservation didn’t show up in his screen and he didn’t apologise to me for the inconvenience I think it’s enough for me and I maim my decision not to stay here anymore

I spent a weekend there during the month Of March. Hotel is nicely located - quiet district although it is hard sometimes to find a suitable car parking - hotel parking is full and same goes for the surrounding Room is spacious - I have booked an executive suite 2 bedrooms- it is perfectly suitable for a family of 4 Cozy Restaurant - matching with hotel size- breakfast buffet was included in the price. Variety is OK Lobby is a bit small, they have a fitness with a covered swimming pool - tiny one - Building apparently is old… furniture in rooms , lobby & restaurants are exhausted and need to be changed Overall the hotel with its prices & services is worth to stay I do recommend it for families I’ll come back again

1. I had european devices. No converters were available . This was my 3rd hotel in ksa and the onlz one that didnt have converter. The reception tried to work the problem out, sent me a technician who made a temp solition for one device but honesyly this was so bad . Not having converter 2. While being out i tried to contact the reception many times as i needed to ask about atms around . It was after midnight, 5 times i called and nobodz replied 3. The hotel is very far away from jeddah center 4. Room is cold even though weather is hot and ac i turned off. 5. I went to 3 hotels as said in 10 days in ksa, this is the least i enjoyed. 6. I honestly wouldnt consider coming ti this hotel again although the staff are so friendly but i had the impression that when i needed support , nothing happened . But the people's attitude was friendly to be honest but at the end of the day i wouldnt come again

Very friendly, welcomeing, helpful and professional staff. This hotel has got great potential to be a good 4* hotel. I like that there was a Sauidi coffee to try for free when you enter the hotel with some delicious dates. Room was big and clean. Breakfast OK. Swimming pool and Gym OK- there are separate days for men and other days for women. Location is a bit far from centre 15 min by car. Afew things should be looked at: I have booked a nonsmoking room. Check-in was quick but I was given a smoking room with no working telephone nor working air-conditioning. I went down stairs and receptionist did her best to find a nonsmoking one. But, I had to check in too late and around 16:10 I managed to get into my room. There were no towels in room and I had again to chase this. Telephone did not work again and this didn't bother me. Cleaning room: cleaner did not come during my three nights stay but this was a big deal for me.

房間性價比很高，入住當天剛好碰見老闆，老闆人非常好，一共訂了3間房，其中兩間給我換成家庭套房，價格也沒有提高，續住也一樣的價格，下次去吉達還會訂這個賓館

Everything was good, staff very competetive and polite, room very spacious and clean ( except windows cause of desert rain) breakfast ok....The only negative thing is the location as the hotel is on a busy crossing main roads and the GPS had a hard time to guide me to the hotel, otherwise and generally speaking I give it 4 stars...

it's devastating to ask for an invoice for 2 months for my 5 days stay. called both the manager and the front desk - Ahmed and Shaker and they just give lip service without action! I was asked to move to another hotel during their ramadan season without prior notice and was informed that it would be better than this hotel. unfortunately went into a small hotel without hot water for shower. I paid and requested to refund as I had to find another hotel the same day, but was rejected. what I want to say is the responsibility level of the manager in this jeddah grand hotel is very poor. I will never stay in this hotel again