Hotel berhampiran Jeddah Corniche, Jeddah

I am staying at Carawan Hotel Jeddah since 8 days and have a reservation for another 4 nights Yesterday I found couple of small cockroaches in the room and complained about them to the receptionist and he started smiling as if this a a normal thing for him and promised me to change the rooms within no time Nothing happened and I went out and came late Today again I found cockroaches crawling on the bed and went down to the reception immediately and again he promised to change in half an hour Waiting for an hour I went down and was told that the “labours” are on break and will be back after half an hour I asked him to connect me to the manager and he refused to give me his no and upon my insistence he called him and His excellently the manager refused to speak with me and I was told to go back to the room and wait I am also refused refund as this is a prepaid online reservation house keeping is on ”request” and not on daily basis

Bilik ini lebih sesuai untuk pasangan dengan anak-anak, tempat tidurnya lebih besar, dan ada tempat tidur sofa, yang dapat diagihkan dengan sewajarnya, bilik gaya hotel bersih, sarapannya enak, pengangkutan ke tempat-tempat menarik lebih mudah, dan harganya tinggi

Stayed here for one night. Location is good but there was a lot of construction and not direct access to the corniche...have to walk over 20 minutes to get to the corniche area. I expected to at least be able to get to the corniche side quickly but that wasnt the case. The nice thing about the hotel is it seems that the furniture and finishes are new so its cleaner than other hotels ive stayed in on the trip and you could feel the newness of everything. The breakfast was also nice. The only con was that i booked for 2 adults and 2 kids and was told at checking that we will be provided extra beds. When it was time to sleep the room's sofa was not a sofa bed and when i asked for extra beds for the kids to sleep the housekeeping wanted to charge us. They made me wait 45 minutes in the middle of the night until 12.30am to provide the beds after much explaining about my booking and entitlement as i booked for 2 adults and 2kids - if i had booked for only 2 adults, i would totally understand having to pay for the children's extra beds but I had paid a pricey one night stay and did they expect my kids to sleep on the floor...after much discussions, they finally provided the bed but i was very tired and my kids had to stay up way past their bed time to wait for the arrangement. The staff should be more trained to be proactive and empowered to take these decision quickly to avoid disappointment of the guests. The next day the duty manager came to know of my issue and came and acknowledged it personally which was highly appreciated. I thank him for paying attention to his guests and hope this issue doesnt occur with others again.

After I stayed last time at this hotel and really enjoyed my time here so I decided to book again but unfortunately I had a rough time to check in as the guy in the front desk charge me again with the same amount of money that I payed at the application as he stated that the problem is the reservation didn’t show up in his screen and he didn’t apologise to me for the inconvenience I think it’s enough for me and I maim my decision not to stay here anymore

I spent a weekend there during the month Of March. Hotel is nicely located - quiet district although it is hard sometimes to find a suitable car parking - hotel parking is full and same goes for the surrounding Room is spacious - I have booked an executive suite 2 bedrooms- it is perfectly suitable for a family of 4 Cozy Restaurant - matching with hotel size- breakfast buffet was included in the price. Variety is OK Lobby is a bit small, they have a fitness with a covered swimming pool - tiny one - Building apparently is old… furniture in rooms , lobby & restaurants are exhausted and need to be changed Overall the hotel with its prices & services is worth to stay I do recommend it for families I’ll come back again

1. I had european devices. No converters were available . This was my 3rd hotel in ksa and the onlz one that didnt have converter. The reception tried to work the problem out, sent me a technician who made a temp solition for one device but honesyly this was so bad . Not having converter 2. While being out i tried to contact the reception many times as i needed to ask about atms around . It was after midnight, 5 times i called and nobodz replied 3. The hotel is very far away from jeddah center 4. Room is cold even though weather is hot and ac i turned off. 5. I went to 3 hotels as said in 10 days in ksa, this is the least i enjoyed. 6. I honestly wouldnt consider coming ti this hotel again although the staff are so friendly but i had the impression that when i needed support , nothing happened . But the people's attitude was friendly to be honest but at the end of the day i wouldnt come again

I have stayed in many hotels worldwide and my experience here was simply surprising. Something I did not expect. It really puts certain big names and 5 stars to learn from them. To start with the staff were extremely professional. Easy check in & check out. They spoke perfect English. Extremely clean premises (reception, corridors, lifts, rooms & toilet). Big rooms in terms of space and comfort. Comfy beds. Pillows & bedding materials of very high quality. Basic toiletries are of good quality. There are restaurants and supermarkets nearby as well. Definitely the management has put in a lot of effort and have their heart at the right place which is customer satisfaction. Will surely stay again. Keep up the good work team Jasmine Hotel.

We booked here after our tour company booked us into another “4” star hotel that was terrible. Booked with 10 mins notice - room was ready when we got there. Extremely happy with our decision to book address - hotel is modern, decent size rooms , Dead Sea products in the bathroom - extra large comfy bed - large buffet with omelette and pancake station. Gym wasn’t open as it was being renovated but not essential. About 5 mins walk from cornice and walking distance to many restaurants. Highly recommend if needing to stay in Jeddah with an exceptional 4 star hotel.

房間性價比很高，入住當天剛好碰見老闆，老闆人非常好，一共訂了3間房，其中兩間給我換成家庭套房，價格也沒有提高，續住也一樣的價格，下次去吉達還會訂這個賓館