Hotel berhampiran KAY Jewelers, Jersey City

#好評#對性價比，房間佈局，位置，房間大小，梳洗用品，鄰近店舖滿意；非常满意，早歺很好，附近逛商场非常方便，其实就在商场群建筑当中，新泽西的税为百分之3.5，很多纽约人纽约人跑到在这里来买商品，店管理非常到位，而且都非常友善，有任何问题都会帮你解决是非常好的一次经历，如果下次有机会我还会选择他价格也比较亲和不算，特别特别贵，还有健身房啊什么的真的是蛮不错的

On the 28th March 2023 we booked a 5-night stay. We booked a Queen Deluxe Suite for our family. We paid special attention to the amenities that came with this suite and was particularly impressed with the fact that the room came with a balcony, a tub in the bathroom and a fully fitted kitchenette. It was also advertised as being sound proof. We were given a room that was street level so there was no balcony just a small dank and dark outside space. The room had virtually no natural light so we always had to have the lights turned on. The room did not have a bath tub - just a wet room with a shower. The room was not soundproofed at all. As we were on the ground floor, we heard everyone leaving and entering the hotel, going up and down in the lift, as well as having conversations in the corridor and foyer at all times of the day and night. There was music playing constantly in the foyer which we had to ask to be turned off every evening in order for my son to be able to sleep. We could hear the noise of the traffic throughout the night. There was no safety deposit - so we had to carry our valuables with us all the time. The utensils, crockery, and cutlery provided in the kitchenette were appalling. The plates were mismatched, the knives and forks were sparse. There were no cooking/oven trays - plus no basic everyday kitchenware. It was abysmal. There was no dining table as advertised just a desk with one chair. Our son had to eat at the desk, and we had to eat on our laps. The following day, we reported our concerns to the front desk and were told that another room would be available the next day. We were told to pack our belongings and asked to wait for 3hrs. The room that we were offered was not a Queen Deluxe Studio but as we later discovered, a Standard Studio. It was much smaller, had a smaller sofa bed which would not have been appropriate for our teenage son. It was also in a state of disrepair - exposed wires and scuffed walls. We had no choice but to refuse the sub-standard room so then had to spend time again unpacking. When we were leaving, we expressed how disappointed we were with our stay and pointed out all of the above to the front desk. We also made it clear that we felt that no solutions had been offered to try and resolve our concerns. The reaction of the member of staff was 'lukewarm' disinterest. We wrote a very detailed email to the company describing our experience and they point blank refused to engage with us. We were very, very disappointed in the accommodation and the attitude of the staff and owner – we’re not sure if this is because they have an issue with either our gender or race. WE STRONGLY ENCOURAGE YOU NOT TO BOOK A STAY AT THIS HOTEL.

Great location near PATH for direct trains to Manhattan, quick and easy check in, with clean room and sufficient amenities.

I would not even consider staying here. We brought our kids to New York City for the first time so we were not familiar with the area at all. We arrived early so we could possibly leave our car and take alternative transportation into the city.good luck with very limited parking in that lot. I’d you arrive later in the evening plan on parking further out. The area is very run down which felt unsafe to us. Upon entering the hotel we noticed just how dirty it actually was from the front of the hotel to the check in desk. It looked like no one has cleaned it in months. We talked to the front desk to inquire about canceling due to feeling unsafe and the hotel just seeming not clean. We were told they were sold out for the night however they would not allow us to cancel. I even called IHG reservations who tried to get them to allow us to cancel however they refused. It seems to me if they were fully booked they would allow us to cancel at 9 am. Very disappointed in this location.

這個酒店離紐瓦克機場很近，但是周邊不是很方便。如果沒有車的話，就不建議住在這裏。當然了，如果就是為了離機場近，去機場方便的話，推薦！因為他們有shuttle bus 來回機場 酒店有早餐，標配的美式簡易早餐類型，中規中矩吧。 房間還不錯，乾淨衞生

I stayed here one night to go to a concert at Prudential Center (picture attached show how close it is, seeing the venue from my room’s window). The hotel is within walking distance from the venue, what makes it very convenient if you’re going there. The hotel is perfect, breakfast was very nice and the area surrounding it is really nice. I really enjoyed my stay here.

We stayed here as one of stops during our road trip. It’s so hard to find a safe, clean modern hotels within budget in the area we were traveling to. We decided to pick this hotel based on travelers pictures and reviews. Yes, the hotel is outdated but not as bad. The bathroom looks like ones in 90’s. The carpets especially in hallways looked to be updated. Having said that, the hotel in surprisingly clean particularly the bathroom. I used to work in a hotel before and recently stayed at a courtyard hotel in another town and I could see some mildew / mold in shower but I didn’t see any in this outdated looking bathroom - Kudos to housekeeping team! In terms of parking, I saw ‘park at your own signs at parking lot. Not sure what it means but just want to give a heads up to everyone planning to stay here. Having said that, our stay was safe and comfortable overall.

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

Excelente servicio al cliente, habitacion limpia y tan pronto llegamos a la habitación nos llamaron de la recepción para preguntar si todo estaba a nuestro gusto 🤩

It was a little confusing at first because Homewood suites and Hampton inn was listed at the same property. But we are glad that we chose Hampton as it was cheaper but also shared the same amenities. The rate was decent and for the quality. It was a little bit out of the way to get to the city but the bus was accessible and it's supposed to only take about 30 minutes or so to get to the city.