Hotel berhampiran Pealton, Baitulmuqaddis

We had stayed at this hotel a year ago and the standard has dropped to a level that we were extremely disappointed and saddened to experience. Our Premium room,had a lovely view and was a good size. There was had no hairdryer yet there were in the standard rooms,shower door was broken,flexible mirror on bathroom wall missing,bottle top and dusty under beds for all of our 3 night stay. The TV channel about the hotel had an area for requests. We requested an iron and hairdryer. Neither were acted on. We asked for an iron in person after we had no response in 24 hours . Limited information on the Hotel TV Channel. The plus side is a great location and nice staff in the dining area, Shabbat dinner and lunch delicious and plentiful and staff in the dining area responsive and nice. The man at reception on Saturday 15 April was very helpful. Unfortunately,the person at reception ,Israela,-no badges worn- was extremely rude and unwelcoming. No greeting on arrival or at any time. Complete indifference. We arrived soaked after a downpour. The catering person advised us there were no umbrellas the receptionist just ignored our sodden state. . Any request was answered with no before we had finished a sentence. A total lack of hospitality and care .Whist at the desk,someone came to complain about a sewerage smell in room which was met with a shrug of the shoulders . We had many an underwhelming encounter with her one of them was when we requested a late check out advised we were willing to pay for half day board,I had seen rooms were available, once again her response was no ,without looking in the system. I checked again the next night and the gentleman on the desk looked to see if it was possible and advised us we could certainly have late checkout.We asked for our rooms for 3 consecutive nights Israela told us we would have to change rooms to do so,,this proved not to be the case. I could go on about more situations and will write to management.I think the message is clear.

We stayed at the Mamila hotel for four nights. We upgraded our room to a suite. The living room was lovely. However, having the bathroom separated from the bedroom only by glass - which does get translucent - still lets a lot of light into the bedroom. Morning brunches were amazing. The only thing missing was Jerusalem bagels which are soft and oval shaped with a honey semsame topping. Happy Fish Restaurant was only open for drinks when we stopped by, the outdoor space is lovely and overlooks the shopping district. We did not think much of the Rooftop Restaurant. Service was slow, We were not allowed to tip on our credit card and had to give cash. The highlight of our stay, though, was the front desk customer serice gentleman, Mark Souclah. His went above and beyond to help us. He even walked us to our restaurant a few blocks away to be sure we did not get lost. Whenever we called upon him, he came thru! We would stay here again!

Generally a nice and clean place, but I’m a light sleeper, and the traffic noise was unfortunately too much for me to sleep comfortably in. However, I was travelling in the company of other, less light sleepers, and they had no issues sleeping in the room right next to mine. The hotel entrance was guarded by the smoking receptionist; perhaps they should work a bit on the first impression they give their guests.

Well firstly I have to say the location was fantastic. So close to everything especially Jaffa Street. Some great places to eat near by and only 5-10 minutes to the market. The breakfast was outstanding. The room very clean and the bed very comfortable. The only downside for us was any room on the main street side was noisy otherwise cannot fault this hotel.

Room looks a little bit rundown but it was spacious and the ensuite bathtub made for a great way to relax after an entire day of walking around in the city. It was located a little distance from the Tram stop, so if you dont know the shortcut, it could take a while to see and walk to the hotel. Breakfast selection and variety was great, enjoyed the meals thoroughly. Location was near the civic centre and National Library, so that was a nice bonus.

The view from the upper floors is magical. The rooms are large and have a small balcony, refrigerator, safe, iron, coffee supplies. The bed is comfortable, the linens feel good and smell nice. Breakfast is ample and includes everything one expects from an Israeli luxury hotel. The pool is clean and climate controlled. What makes this hotel special is the employees. Everyone is super helpful. That goes for every department. Reception, housekeeping, kitchen, you name it. You can tell that they choose their employees carefully and emphasize customer service. Everyone gives the impression of really wanting to please the guests, even if it means going out of their way. I highly recommend this hotel.

I can fully recommend this hotel to any visitor to Jerusalem.The service is greT and the care for their visitors exceptional.It is centrally located a 10 minute walk from the Central Bus Station on Jaffa Strett and a 10 minute walk to the famous Shuk,the open market.It is located on the first station of the Light Rail direction north. Great Breakfast and Dinner,very good bed,free Wi-Fi and plenty hot water.The prive?Very competitive and the lowest in its class.Again,fully reconnended.I’ve visited this hotel several times during my traverls and this is now my only choice.