Pengguna Tetamu
29 Mac 2024
Horrible is an understatement. Can you imagine a 4 star hotel without hot water in the washrooms and mosquitoes flying around in the rooms. Yes, thats M***gadh Resort and Spa for you. Service - Pathetic (unprofessional staff, impolite and irresponsible.) We stayed at 703 and 704 room numbers on 27.03.2024 to 29.03.2024 (2 nights). We complained about the hot water issue at 4 pm on 27.03.2024 before we stepped out of the hotel. When we arrived at 9 pm, the issue was not even addressed or attended to. After we checked the status the person came after a long time and was working till 11 pm (still issue was not resolved). The hotel staff asks do you need water now - as if the problem is not in the hotel but the problem is with us that we are asking for hot water. After paying 7,000 a night per room the hotel cant provide hot water, clean water in swimming pool and decent quality wifi; its a shame. To resolve the issue of hot water, the hotel staff showed us sympathy and change of room was provided. The new rooms had other issues - Fridge was not working and telephone was also not working; they took again 2 hours to repair them. So basically we were the Genie Pigs to let the hotel know the faults in their rooms. To sum it up, I deeply regret booking the hotel. The hotel rooms are very old and does not look like the owners/***agement are interested in upkeep and improvement.
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