Pengguna Tetamu
5 Julai 2023
Short version - stay away! Don't get me wrong, the location and the views are incredible as well as the breathtaking infinity pool - but it is all eye candy and window dressing: the reality is way below what the pictures suggest. The room is spacious and the bed is comfortable - but has only a bottom sheet and an old fashioned (rough) bedspread to sleep under... too narrow for two and too short to cover both feet and chest: pick one!! The bathroom had a foul smell that we traced to the shower - which smelt like an open septic tank. Speaking of the shower - no hot water! When we complained, the smell was "fixed" but returned within 12hrs and the water became luke warm but only if no cold added .... so no pressure to the shower! We were never offered an explanation nor an apology at any time. As for Housekeeping - it only happened when we reminded them - still the room was only serviced half of the days we stayed. Hot beverages (Tea & Coffee) are just not available outside the dining area and then ONLY at meal times - we tried for a morning coffee our first morning, only 10 minutes before breakfast time and were told in no uncertain terms that the dining area was not yet open!! Once in, coffee was a disappointment anyway - instant granules out of a tin with an urn of boiling water along side. We were on a diving trip so wanted to eat breakfast as early as we could to get to the dive boat - every morning the breakfast was a shambles: no plates, &/or no utensils, &/or no hot food, &/or cold food still covered with clingfilm, &/or no milk - yet the staff were all running around busy as if breakfast was a surprise event that had been sprung on them at the last minute!! Speaking of staff, they were all very friendly and really tried to help - when asked. Not a hotel I will ever attend again, and had the diving at Kalken Dive Centre not been so amazing, I would write the trip off as a terrible experience - turns out only the hotel experience was terrible!! Honestly, look at other hotels - there are some nearby with just a good views and infinity pools!!
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