Hotel di Jerudong dengan Kolam Renang

We stayed at The Empire overnight in transit to Australia. The buildings alone are incredibly impressive as are the grounds, facilities ( restaurants, cinema, 24 hour cafe) and the amazing pool. The staff are super friendly, efficient and keen to help in any way. Our room was spacious with a great ocean view and the bed was wonderful. We used bikes to explore the property, visited the in house cinema and spent a lazy afternoon by the pool using the kayaks and SUP boards. The grounds are streaming with bird life. We saw sea eagles, kingfishers, parrots and more. We ate in the Pantai restaurant which offered good food at reasonable prices. The downside for us was the buffet breakfast which had a wide selection of food but some of the offerings such as roti, dim sum and curries were already cold and unappetising by 8.00am. Breakfast and airport transit are not included in the room rate so these extras add up making this an expensive option. There are many private beaches on the property but we were told swimming is at your own risk due to the small risk of crocodiles. Overall it was a real experience to stay here!

very upset that my food took way too long to be made. ordered a pasta dish with specific pasta request, at almost thirty minutes of waiting, then the waiter came out telling me they ran out of the pasta i requested. and i waited AGAIN, my food was the last to arrive. very upset. how could the kitchen team hasn’t noticed right away that they ran out of ingredients the second service team told them the orders? furthermore, i didn’t receive any apology concerning about my food. i was told that it was coming in “5/10 minutes”, but nope. didnt arrive as promised. first & last experience at this restaurant. not coming back. imagine, me and my friends were the only customers at the time. how will it be like with several tables? nightmare

I stayed here with my family in family room number 122 on 26-28 July 2021. Me and my husband and 5 of our kids planning to have some best time with our family but we truly disappointed with this hotel. I list down terrible experience we had here: 1. I called beforehand to booked, but they said just walk in because they had a plenty of room. We were given family room when arrived, and when the kids check the TV, there were no channel available, then inform the front desk, they said they want to sent person to check. After an hour, we check again and guest what? They just inform us that TV was broken!! And that was it! 2. The room cost us $200++ including breakfast, and should be served at 7.00am,unfortunately the restaurant don't even open at 7.05am and nobody inform us anything eventhough the staff around and saw us waiting in front of restaurant from 6.45 am. When we asked, then only they switch on the light and asked us to order. Gosh!! 3. The most terrible experience was when on the second day, our room room is fill with smoke of cigarette come from bathroom. I CAN'T TOLERATE THIS!! We hate smokers and never let our kids smell this ”*£#&! We complain to front desk but there was no action. I got migraine, my kids had to smell this cigarette for hours!! We complain again and they just come in and spray febreze!! What a waste of money and time. And we never come here again!! Never!!