Hotel berhampiran Jean Michele Cousteau＇s Ambassadors of the Environment di Kapalua

As the owners for over 20 years, we have been regular guests, and have seen the change of ownership several times. However, the resort has continued to provide excellent service, with the same experienced staff. It is also great that the sand beach has recovered and is back to where it used to be. We do miss the original in-resort restaurant, North Beach Grill, but now the Duke's restaurant is a walking distance from this resort, with excellent food and service.

Tag line: you don't get what you pay for at this location. Family of four with 8 and 5 year olds, on day 3 of 8 booked at this location and highly disappointed. Full disclosure, we travel as a family and are on a good schedule of vacationing every 4-6 months with school and work schedules. Therefore, we do seek out higher end, nice, clean, family friendly resorts with hopefully, several and good amenities and food options. For about the last 2 years, we've been doing all-inclusive resorts in Mexico, so wanted to get back to Hawaii and try some locations we hadn't seen or been to yet. We settled on Maui and I read tons of reviews to pick a resort - I wish I had taken the reviews for the Ritz more seriously, because they are spot on. Why? For a 4+ star resort, you get nothing as you would expect. The grounds are beautiful and quite large and the hotel is clean. However, amenities are beyond subpar and service is rare. Admittedly, it started off to a bad start as we had booked through American Express expecting all of the normal - breakfast buffet included and complimentary room upgrade. No. Husband spent over 30 minutes on the phone at check in (after a 7 hour flight, 3 hour difference travel with 2 kids 👿) only for the hotel to speak directly with the AE rep and for reasons still unknown, decline both. Ok, we'll pony up for breakfast and work with AE separately and our room is a partial ocean view, although extremely small, but we'll live. Pools: There really isn't much pool side service. There are 2, maybe 3 servers who work all of the pools. You can order and be served poolside food and drink, but be prepared to wait . . . and wait . . . Servers and bars/food do not begin until at least 11am. (Yes, we're on vacation, we like booze and good food on vacation and our bodies are still 3 hours ahead, so 11am feels very late and extremely lacking.) Shout out to Marvin, server at the pool, cause he really is working hard! The cabanas did seem to have slightly better service. We usually go with a cabana everyday, but without the AE perks, and having no problems getting seats, including an umbrella around the pool, it actually seems like a waste of money this trip and we probably won't. Food: so far restaurants on the grounds are good. Yes, reviews are correct - they are expensive. Granted, Maui/Hawaii is expensive, but having eaten off the grounds, including 4-5+ star restaurants, food and drink prices are more expensive without being upgraded or better. If you like to eat and like variety, the breakfast buffet is legit. Our 2 kids love it, having lots of choices and actually eat, including the 5 year old, who eats like a hummingbird. Thank goodness, because at $50 something bucks a person, yes, that's right - kids are not discounted, at least it's not a total $$ waste. If not, there's a little cafe/store on the first level with smaller, a la carte breakfast and coffee/latte options. The lounge/bar sushi restaurant is good and my man Nate h

Cited as the most Hawaiian hotel on the island. If you want high-rise, crowded lobby and elevators this is NOT the hotel for you. The Kaanapali offers serenity and beauty in both the grounds and the staff. They truly have pride in the hotel and the jobs they do. Rooms are a bit small but immaculate. We were in the upgraded wing. Perfect location on beach, Whaler Village boardwalk and Black Rock. Easy walking distance to Whaler Village shops and Restaurants'. It made the evenings a convenient stroll for dinner (or all meals) and watching the beautiful sunset. We were celebrating our anniversary so just the two of us. Many family's were there as well, plus many repeat couples and families. Hawaii is expensive, but if you want a true Hawaiian experience the Ka anapali is just that.

We loved our stay at Sheraton Maui! Wished we stayed a bit longer. The pool and beach is not that busy. Room and amenities are very clean, highly recommend this resort!

We had a wonderful little family get away at this beautiful resort in remote Kapalua on Maui. From the check-in and service by the bell and valet desk, to the room service team and the pool attendants, everyone on property was so friendly and welcoming. We splurged on the 3 bedroom villa with a private pool and hot tub and none of us really wanted to leave the room. The lanai is large and relaxing and its far enough away from the center of the property that it really did feel like we we had the entire resort to ourselves. It was a real treat to have our reserved parking stall just steps from our front door. There were some nice choices on property for our food and beverages, one of the favorites being the drinks and snacks at the main pool. For a “get away from it all” kind of vacation, I can’t imagine a more magical place.

With a stay at Marriott's Maui Ocean Club - Lahaina & Napili Towers in Kaanapali, you'll be next to a golf course, a 4-minute walk from Kaanapali Beach and 8 minutes by foot from Whalers Village. This beach condominium resort is 6.5 mi (10.5 km) from Napili Bay and 1.1 mi (1.8 km) from Black Rock.Treat yourself with massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this condominium resort include complimentary wireless internet access, concierge services, and an arcade/game room.Grab a bite to eat at Starbucks, one of the condo resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 275 guestrooms featuring microwaves and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Rooms have private furnished lanais. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

RE: RES#508982 and 508982. The purpose of this letter is to review our status with Vistana and to offer our review of the treatment we received on our last stay. These bookings were discussed with Vistana Owner Services and were supposed to provide for contiguous rooms. Instead, my family was forced to move on the second day. For two days we were held hostage by South management and could not enjoy our vacation. The attitude was that our bookings were not as important as someone coming into the facility on a rental or exchange basis. Instead of an ocean view deluxe we were placed in rooms overlooking the parking lot in Bldg 3 and the kiddy pool in building 2. As Platinum members we pay maintenance fees on deluxe ocean view and in my last two stays we were in lesser quarters. We have considered that since the take over by Marriott, our status no longer exists. As Platinum members we were able to check in early and check out late. That no longer exists under Marriott. Receiving Platinum status required a significant outlay of money for additional time shares. While we use them extensively, it is money poorly spent when Marriott can change the rules at their sole discretion. In the 19 years we have been coming to Maui we have watched the quality of service and amenities being degraded and benefits removed from our status. Specific areas where the quality of service has been affected. We voiced our complaint to one manager (Sabrina) and she indicated she would handle the situation. Upon checking back with the front desk we were told that Sabrina was not available so we were met by Julie who indicated that she would expedite the cleaning and move to building 2. THEN she was not available and we were serviced by one of the front desk personnel. It took over four hours to get into our new room. The lack of a quality restaurant (Pelihu) also demeans the characterization of a “luxury” resort. Relying on Auntie’s Kitchen and Pailolo for meals is definitely not luxury amenities. Also, your prices have gone out sight for basic food. In our first room, 3313/15, many basic kitchen supplies have been removed leaving empty cupboards. There was no wine bottle opener in the room and we had to go to the bar to get it opened. In 2110 there was no frying pan available and we had to borrow one from 2108. Housekeeping took over 40 minutes to deliver one to 2110. It is doubtful we will ever return to Westin Ka'anapali. It's character has changed from a luxury resort to a Motel 6. At least they keep the light on for you. A copy of this letter will be sent to TRIPADVISOR and the Time Share Users Group

The rooms are lovely, clean, nicely appointed, and the grounds are pretty. Staff is so kind and responsive. BBQ area is very nice. Beach is great for snorkeling and whale watching. On site dining options are very disappointing. And because the kids' pool areas are merged into the main pool you can expect lots of noise, to be splashed, or hit in the head with a nerf ball, even in the adult hot tub. Lots of people coming in from neighboring facilities and taking up chaises and reserving of chaises for hours on end. They leave a ”ticket” but there doesn't appear to be follow up. Lastly, the layout of the kitchen is awful. You can either access the pantry, open the refrigerator, or open the dishwasher but only one at a time. If I brought kids I would likely think our stay was great but without it was good. I much prefer the Westin North Villas!

When you stay at Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers in Kaanapali, you'll be next to a golf course, just steps from Kaanapali Beach and 9 minutes by foot from Whalers Village. This upscale condominium resort is 6.6 mi (10.6 km) from Napili Bay and 1.2 mi (1.9 km) from Black Rock.Treat yourself with massages and facials. After dipping into one of the 3 outdoor swimming pools or 2 spa tubs, you can spend some time at the private beach. This condominium resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.Satisfy your appetite at Beach Walk Kau Kau To Go, a poolside restaurant, or grab snacks at the coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars.Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 441 guestrooms featuring refrigerators and microwaves. Rooms have private furnished balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Cheap and cozy. Not far from the airport. But hard to find the parking lot. Clean and convenient.