Babylon Rotana Hotel

Ulasan Babylon Rotana Hotel

Babylon Rotana Hotel

Karada Street, Karadah, Baghdad, 99999, IraqLihat Butiran Hotel
Babylon Rotana Hotel
Babylon Rotana HotelBabylon Rotana HotelBabylon Rotana Hotel
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Ulasan Tetamu

8.0/10
Very good
48 ulasan
Ulasan yang disahkan
Location8.0
Amenities8.0
Service8.0
Cleanliness8.0
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All reviews(48)
Positive reviews(39)
Reviews with photos/video(10)
Negative reviews(9)
Guest User
Guest Room - Twin Bed
Daftar masuk pada Mac 2023
Business traveler
1 ulasan
8.5/10
Very good
Disiarkan pada 6 Apr 2023
The property was very good the buffet was great .. But But . But.. Front desk manger and front desk staff are sneaky ( there's offer says the dinner $22 after we had it they charged us almost $40 per person.. I have pictures of the offer and the bill.. any way they have to be sorry for that ...
icey 369
Guest Room - King Bed
Daftar masuk pada Sep 2024
Business traveler
7 ulasan
10/10
Outstanding
Disiarkan pada 26 Okt 2024
Although the room is a bit small, it is quiet and safe
Teks AsalDiterjemah oleh Google
118305****
Guest Room - King Bed
Daftar masuk pada Dis 2023
Solo traveler
34 ulasan
10/10
Outstanding
Disiarkan pada 6 Jan 2024
Good value for money.
Teks AsalDiterjemah oleh Google
BackPacker573030
Daftar masuk pada Ogo 2025
Business traveler
10/10
Outstanding
Disiarkan pada 25 Sep 2025
Excellent stay Welcoming staff Excellent facilities Amazing breakfast and staff serving Very satisfied Clean room Excellent room service
Jawapan daripada Pihak Penginapan: Dear valued guest Greetings from Babylon Rotana Hotel Thank you very much for your feedback! We’re thrilled to hear you enjoyed our services. Your review made our day! Our whole team works hard to exceed our guest’s expectations at all times. Thanks again, and I hope that you always experience a memorable stay with us. We look forward to welcoming you once again and always assure you of our best attention and services. Sincerely yours, Ghassan Dalal Country General Manager - Iraq & Turkey
GrandTour59567575946
Daftar masuk pada Jul 2025
Business traveler
10/10
Outstanding
Disiarkan pada 17 Ogo 2025
Babylon Rotana Baghdad offers a truly memorable experience, largely thanks to the exceptional service. A particular highlight was the outstanding assistance provided by Mr. Qutaiba at the front desk. His professionalism, attentiveness, and willingness to go the extra mile made our stay seamless and enjoyable. He is a true asset to the hotel and exemplifies the high standards of hospitality at the Babylon Rotana.
Jawapan daripada Pihak Penginapan: Dear Mr. Adam, Thank you for your generous and thoughtful feedback. We’re truly delighted to hear that your experience at Babylon Rotana Baghdad was memorable, and that our service made a lasting impression. Your special mention of Mr. Qutaiba is deeply appreciated — his professionalism and dedication to guest satisfaction truly embody the spirit of our hospitality. We will proudly share your kind words with him and the team. It’s always rewarding to know that our efforts contribute to a seamless and enjoyable stay. We look forward to welcoming you back soon for another exceptional experience. Best Regards, Ghassan Dalal Country General Manager - Iraq & Turkey
binitbatouta
Daftar masuk pada Jun 2025
Traveling with friends
10/10
Outstanding
Disiarkan pada 20 Jul 2025
A lovely hotel and a lovely experience! Then design is definitely worth seeing and you get to see vintage cars- it has a bit of everything, the restaurants are top notch and a relaxing environment! The salon staff and the spa staff are friendly and welcoming! A repeat! A secured location
Jawapan daripada Pihak Penginapan: Dear valued guest Thank you so much for your wonderful feedback! We're thrilled to hear that you had a lovely experience and enjoyed our hotel's design, vintage cars, and top-notch restaurants. It's great to know that you found our environment relaxing and our salon and spa staff friendly and welcoming. We appreciate your kind words and look forward to welcoming you back for another delightful stay. Your security and comfort are our top priorities! See you again soon! Ghassan Dalal Country General Manager - Iraq & Turkey
Guest User
Daftar masuk pada Nov 2025
Other
6.0/10
Disiarkan pada 11 Dis 2025
Too old rooms, and furniture no bars or lounges inside hotel and non alcoholic hotel. Need maintenance high prices comparing to the quality of rooms and infrastructure
mbcpa1
Daftar masuk pada Okt 2025
Business traveler
4.0/10
Disiarkan pada 5 Nov 2025
The worst experience ever, first day I wanted to have a shower, I was shocked by having mud instead of hot water, literally mud, they were helpless, nothing to do just keep the water flowing!!! I kept it for four hours!!! Very bad
Jawapan daripada Pihak Penginapan: Dear valued guest, Thank you for sharing your feedback with us. We are truly sorry for the experience you had upon arrival, especially with the water issue in your room. This is absolutely not the standard we strive to maintain, and we completely understand how frustrating this must have been for you. Please be assured that your comments have been escalated to our engineering and operations teams for immediate investigation and corrective action. We are reviewing our procedures to ensure such an incident does not happen again. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short during your stay. If you allow us another opportunity, we would be honored to provide you with a much better experience. Should you wish to discuss this further or if there is anything we can do to make amends, please feel free to contact me directly. Sincerely yours, Ghassan Dalal Country General Manager - Iraq & Turkey
OnAir08818105273
Daftar masuk pada Dis 2024
Business traveler
4.0/10
Disiarkan pada 28 Jan 2025
The Babylon Hotel from the outside looks luxurious and has a spacious garden and restaurants, but the rooms have many issues, such as: - The carpet is very old and its color is awful. - The room had an unpleasant odor. - The air conditioner is very hot, so I had to open the window to circulate the air, but the noise from outside is terrible. - Near the desk, there is no power outlet and no chair.- The TV is small old model with low-quality resolution. - The refrigerator is empty! no mini bar!!! I found an old cake only. - The quality of the room cleaning service is poor. - Both the pillows and the bed linens are old. Conclusion: This hotel is suitable for hosting events or having meals only, but not the best choice for staying especially its expensive price. However, the staff are very good
Jawapan daripada Pihak Penginapan: Dear valued guest, I would like to take this opportunity to thank you for sharing your constructive feedback and bringing to our attention the recent incident you have experienced at our hotel; I was most concerned and disappointed to learn about the dissatisfaction you experienced at our hotel. Regarding room condition, we are glad to inform you that we started our hotel renovation in Dec 2024 which we are confident that will meet your expectations in your future visits to Baghdad Looking forward to welcoming you back at Babylon Rotana Hotel in the near future Sincerely yours, Ghassan Dalal General Manager
Noel T
Daftar masuk pada Jun 2025
Business traveler
10/10
Outstanding
Disiarkan pada 17 Jul 2025
I am a regular guest at Babylon Rotana. The front desk staff is very welcoming especially Miss Diana Ghezawy who has done an exceptional performance with her professionalism, warm smile and swift action. Also, Kutayba, Hussein and Abbas did a good job all under the supervision of Miss Diana Ghezawy. The food & beverage staff has done a good job. The wide variety of food, quality and taste is to be stressed on!!! The Spa experience was unforgettable thanks to Mr. Fady Dalal whose attitude was positively unparalleled.
Jawapan daripada Pihak Penginapan: Dear valued guest, Thank you so much for your continued loyalty to Babylon Rotana! We're thrilled to hear that our front desk team, especially Miss Diana Ghezawy, made such a positive impression with their professionalism, warm smiles, and swift actions. It's wonderful to know that Kutayba, Hussein, and Abbas also contributed to your pleasant experience under Miss Diana's supervision. We're delighted that you enjoyed the wide variety, quality, and taste of our food and beverages. Your kind words about our Spa and Mr. Fady Dalal's exceptional service are greatly appreciated. We look forward to welcoming you back for another unforgettable stay! Best Regards Ghassan Dalal Country General Manager - Iraq & Turkey
Guest User
Daftar masuk pada Jun 2025
Other
2.0/10
Disiarkan pada 13 Jul 2025
Lobby is great but rooms are max a 2 star hotel Furniture is mostly broken and no working TV Internet is lousy On top of that, never expect reward points regardless of how many stays Very disappointing
Jawapan daripada Pihak Penginapan: Dear Mr. Maher, Greetings from Babylon Rotana Hotel and Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the room conditions, furniture, TV, and internet did not meet your expectations. note that, we are in process of renovating the hotel which will meet your expectation in the near future. We also regret any inconvenience caused by the rewards points system, kindly share details of your booking details with Ali Houri (Director of Front Office) email: ali.houri@rotana.com and he will follow up points related issue to be granted to you Rotana Rewards Membership. Your comments are very important to us, and we will address these concerns with our team to make the necessary improvements. We hope you will give us another chance to provide you with a better experience in the future. Best Regards Ghassan Dalal Country General Manager - Iraq & Turkey
aawsafe
Daftar masuk pada Dis 2024
Business traveler
8.0/10
Very good
Disiarkan pada 6 Jan 2025
It is one of the best hotels I have stayed in, the hotel design and famous restaurant branches there make it a beautiful hotel to stay and spend time there. The location of the hotel is one of the most famous and fantastic areas in Baghdad, which makes it the best choice for everyone.
6/8
Jawapan daripada Pihak Penginapan: Dear valued guest, Greetings from Babylon Rotana Hotel Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next visit when we’re able to serve you again. Have a wonderful day! Sincerely yours, Ghassan Dalal General Manager
HayderAlmubarak
Daftar masuk pada Okt 2024
Business traveler
10/10
Outstanding
Disiarkan pada 8 Nov 2024
I’ve been staying at Rotana Babylon regularly for 3-4 days every two weeks, and it’s truly a fantastic experience each time. The food is simply amazing, with a variety of delicious options to suit every taste. The rooms are always clean, spacious, and comfortable, providing a relaxing retreat after a busy day. The staff here are incredibly friendly and attentive, making each stay feel warm and welcoming. The gym is top-notch, well-equipped for a great workout, and the pool is even more impressive – perfect for a refreshing swim. The WiFi and internet service are reliable and fast, making it easy to stay connected. Rotana Babylon offers multiple restaurants with diverse cuisines, including an excellent shisha lounge. The hotel also provides wheelchair access, ensuring accessibility for all guests. The overall environment, with beautiful gardens and a peaceful atmosphere, makes this place feel like an oasis. Highly recommend Rotana Babylon for anyone looking for an exceptional stay!
Jawapan daripada Pihak Penginapan: Dear Mr. Almubarak Greetings from Babylon Rotana Hotel Thank you very much for your feedback! We’re thrilled to hear you enjoyed our services. Your review made our day! Our whole team works hard to exceed our guest’s expectations at all times. Thanks again, and I hope that you always experience a memorable stay with us. We look forward to welcoming you once again and always assure you of our best attention and services. Sincerely yours, Ghassan Dalal General Manager
Dr Ala F
Daftar masuk pada Mac 2025
Couple
10/10
Outstanding
Disiarkan pada 15 Apr 2025
Great reception and beautiful breakfast and helpful reception desk and particularly Diana the director who was a super helpful and professional. We highly recommend with no hesitation. We had a great time overall in Babylon rotana in Baghdad.
Jawapan daripada Pihak Penginapan: Dear Dr. Alaa, Greetings from Babylon Rotana Hotel Thank You so much for sharing your feedback about our hotel services. We’re glad to hear that our team’s performance exceeded your expectation, and we’ll make sure that Diana receives the recognition they deserve. Thank you again, Dr. Alaa, and have a great day! Sincerely yours, Ghassan Dalal General Manager
Omar A
Daftar masuk pada Jul 2024
Business traveler
10/10
Outstanding
Disiarkan pada 8 Ogo 2024
One of the best hotels in baghdad good service good food nice view look forward to the best and wish you more progress and prosperity. Will visit again & again and again For me the have a really good food in levent Restaurant and the best breakfast
Jawapan daripada Pihak Penginapan: Dear Mr. Omar, Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences. Our team has worked hard to ensure that all the service met our guests’ expectation. We’d love to welcome you back again next time when you visit Baghdad! Sincerely yours, Ghassan Dalal General Manager