Pengguna Tetamu
4 Oktober 2023
When asking about food “ what is it” the look I got, the distain, disgust and definitely were not interested with telling me or anyone else, there were no tabs with food names on. Food was not very good and everyday seemed the same foods reincarnated in different formats. A lot seemed to be put together from leftovers of previous days. Even snacks were disappointing, the same everyday, a choice of the same 3 items , and couldn’t even offer vinegar for the chips when asked. First room had no internet, it smelt, someone next door were flushing the toilet all night and I mean all night and coughing all night. The sheet to cover me really wasn’t big enough, I did manage to get a bed sheet for the next night as I took one from the cleaners trolly as again when asking to get one , no one was interested. They did move me to a better room eventually after much back and forth “the manager isn’t around”, “come back at 2pm”, “I’m only a trainee”- not. Again it took 4 different people to sort a bed sheet to sleep under. The toilet in this room leaked and the shower was an art form to get it to stay in the right position to shower over me, by this time I’d given up bothering to try to complain, so made do, using the towels to dry the leak daily. The noise of everyone’s toilet being flushed was in the middle of four rooms over five floors so could hear every flush like it was in your room, (bad architecture/design) I’m guessing. The all inclusive drinks consisted of beer, local vodka, gin, home made sangria, red and white wine and soft drinks. They did have empty bottles of good spirits and drinks on display at the back of the bars. The evening entertainment wasn’t bad although half hearted. It seemed all staff were very much looking forward to the end of season in a few days and this showed in service, attitude and the entertainment. To top it all, there was loads of glass on the floor next to the pool bar that obviously hadn’t been cleaned up as all the tables around where the glass was had been cleaned. One shard went into the sole of my foot. It was a shame that this made the staff much more attentive and helpful. This was definitely not a 4 star hotel, more like 2 star if that. When having to vacate my room by 12 noon I did go down and asked at the reception to hold onto my room as I was fully inclusive until leaving that evening at 21.00, the answer from “ the trainee” was “NO, Vacate at 12 noon. Then , although the hotel was half empty said 50 euros until 18.00. I declined. Again no help what’s so ever and not even anywhere to freshen up or change / shower before the journey back home. I’ve never been treated or spoken to in any other hotel or holiday. The town, area was a great place to go, the hotel , I would never stay again even if you payed me.
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