Hotel Marriott di Karuizawa

West side was around 10 min walk from the outlet mall and took us nearly 30 mins to walk (with a kid) to the East Side Snow Park. Room was just okay for its price - lobby looks better and newer than the room which was a bit old fashioned, yellowish (without a full mirror too) and not spacious. We drove there. For this price point, we would try other hotels next time, like Hilton in the area, given we need to walk a long way from West Side to everywhere, even to the hotel lobby and car park.

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

The property is very charming and the photos shown are true to actual. Location is a bit far from the station so best to arrange the shuttle bus service or take a cab. Room is neat and cosy and the private onsen is a nice bonus. Breakfast is lovely and the fresh vegetables were amazing however the dinner was a let down as it wasn’t served in the restaurant. Instead we were provided with a voucher for redemption at the bar. The food is just average, beef was not very fresh, and your clothes and hair reek of smell after dinner as they cook the food right at the bar.

The town is known for being chic as it counts celebrities, artists, actors and musicians as its residents. The hotel is in that line. The entrance itself is somewhat muted in tone. But staff are warm and friendly. They helped carry our luggage to the second floor annexe (which still has no elevator) and then back down when we checked out. The room was the most spacious (ok, we were upgraded) and it had a humifier. Toiletries were good quality. The restaurant itself is a good French one. It's too bad we could not sample it but we had a taste of it at breakfast. The pastries were so good we ended up asking for more croissant and bread. I learnt later that many of its cooks have gone on to be chefs all over Japan. There is a small gift shop of some jams and honey made on the hotel grounds. Yes, highly recommended.

It suits those who purposely go for skiing and family trip. It closes to the rental shop of skii equipment and skii entrance. Even you can go back to hv lunch in the mid day. Hot spring is until 23:00 . No vending machine in the bldg

This was the only English-run hotel we stayed at during our 4 week trip. Stayed for 2 nights. We're English, but even we thought it was eccentric - in a good way! Chris was really helpful beforehand, met us at the station, and then gave us loads of advice and info during our stay, took us places up in the hills so we could walk back, etc. etc. The basics: The rooms were comfortable, spotlessly clean, the food was excellent, interesting decor, great British music and chat ( with some AC/DC from the Aussie chef). Plus: Chef made home-made jaffa cakes which were the best you'll ever have. Turtle Doves on the bird table. All felt very relaxed and easy - just what we needed after our 8 hour shinkansen journey from Hokkaido. Thoroughly recommended

良いところ １．スタッフさんの姿勢が良く、明るくテキパキ対応されていて、気持ちが良いです。 ２．食事が美味しいです。夕食はフルコースでしたが、予想を裏切る美味しさです。鴨肉は柔らかく、グリーンピースのポタージュは濃厚、デザートのフォンデーンショコラも良かったです。朝食のビュッフェも品数が豊富、味も良かったです。湯豆腐が特に良かった。 残念なところ １．良く手入れはされていますが、やはり築年数には勝てないところもありました。部屋の給換気ファンの音、給湯の量など。 総じて雰囲気も良く、楽しい時間を過ごせました。 ありがとうございました。

We stayed here for two nights. Check in was at 3pm and we arrived around 12pm, but there was no early check in. As we waited for our room, we were given welcome drinks. We booked a large double room, which had two queen size beds; a sitting table with two chairs; a TV and large cabinet; and wardrobe. There was an Apple TV, which is useful to people who subscribe to those services. However, it didn’t work so they had to replace it with another unit. The room had a large bathroom, with a separate tub and shower cubicle, toilet unit and sizeable sink area. The toilet is a modern Japanese one with various functions you can press that will make more of a mess if you don’t understand the language. We did not use the shower and bath as we used their public spa facilities. The spa is on the top (2nd floor) and includes hot bath and shower facilities as usual in these places. There is also an outdoor bath as well. They have the usual amenities. The hotel is walking distance from Karuizawa Station but could be difficult if you have heavy luggage. There is limited to no transport choices given by this hotel (could be the norm in Japan). They do a buffet breakfast that had hot Western and Japanese food (also Chinese Siu Mai as well). Western food was scrambled eggs and small sausages. There are pastries and fruit as well so there’s enough food for a sufficient meal. Overall a good stay was had. Hotel is nice and room was clean. The staff are friendly enough, if English levels were of varying standard.

Hotel is very clean and not too far away from train station. Simple breakfast is provided. The staff not only cleans the table but also wipe the seat after a guest leaves. Of course, a different cloth is used to wipe the table and chair.