Hotel berhampiran Mount Asama, Karuizawa

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

The property is very charming and the photos shown are true to actual. Location is a bit far from the station so best to arrange the shuttle bus service or take a cab. Room is neat and cosy and the private onsen is a nice bonus. Breakfast is lovely and the fresh vegetables were amazing however the dinner was a let down as it wasn’t served in the restaurant. Instead we were provided with a voucher for redemption at the bar. The food is just average, beef was not very fresh, and your clothes and hair reek of smell after dinner as they cook the food right at the bar.

Though abit far from Karuizawa station, but the moment you entered into the hotel it makes you feel like it's all worth it. The size of the room is something not what you'd expect from a typical Japanese hotel, it's really spacious and the moment you entered the suite they provided umbrella in the front of the door for their guest to use. The room is really clean, they offered nicely folded pajamas for the visitors as well as and provided all the sanitary kits you need right inside the room! Next day we were greeted warmly by the reception (that speaks really good English) and she helped us order a taxi to get around to our next stop. Too bad we only get to stay for one night, will definitely come again when we visit Karuizawa again!

軽井沢駅から近く、ロケーションは満足しました。ただ、部屋の浴室が古く、ユニットバスの臭いが気になりました。アメニティも最低限のため、歯ブラシやカミソリは自分で持って行ったほうが良いかと思います。また、夜はベッドの掛け布団が夏用に薄いものではなく、エアコンの温度調整も難しくて、寝苦しかったので、ブランケットなどあったほうが快適に寝られるかもしれません。翌朝、喉が乾燥していたのでマスクを必須かと思います。トップシーズンのため値段はそこまで安くなく、このクオリティーは残念でした。

The town is known for being chic as it counts celebrities, artists, actors and musicians as its residents. The hotel is in that line. The entrance itself is somewhat muted in tone. But staff are warm and friendly. They helped carry our luggage to the second floor annexe (which still has no elevator) and then back down when we checked out. The room was the most spacious (ok, we were upgraded) and it had a humifier. Toiletries were good quality. The restaurant itself is a good French one. It's too bad we could not sample it but we had a taste of it at breakfast. The pastries were so good we ended up asking for more croissant and bread. I learnt later that many of its cooks have gone on to be chefs all over Japan. There is a small gift shop of some jams and honey made on the hotel grounds. Yes, highly recommended.

飯店有接駁車可以來回輕井澤駛，建議可以先詢問時間！ 因為一開始不知道，從輕井澤駛步行到飯店非常遠，尤其是地面結冰時不好走～ 另外旁邊有一間大Lawson，覓食方便！！ 飯店人員態度良好，早餐種類不多，但滿好吃的😌

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

Very good service. . Excellent location within 5 minute walk to shopping and dining area. Room and water pot a bit old.

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

チサングループのビジネスホテル料金なのでゴートゥキャンペーンで、かなりお得に泊まれました。地域券も2000円分もらえてビールやおつまみを隣接するコンビニで購入し素泊まりより安く泊まれて良かったです。雲場池の紅葉を見たかったので前のりで朝早く行くために利用しましたが朝食付プランにして正解でした。美味しかったです！また利用させてもらいます