Hotel berhampiran The Museum of Contemporary Art, Karuizawa, Karuizawa

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

Traveling with 2 teenagers. This is not a suitable place for them. Check in at 3pm. You can check your luggage early. But, during this waiting time, you can only go for outlet shopping. Sadly, not for teenagers ! Staff are fine but quite fixed. For example, we arrived at 1030 and one teenager asked for using gym. They said no. It's his birthday, none is happy about this. At the early evening, I found you need to pay 2000 yean for each use of gym and hot spring. I feel this is silly. You are charging us anyway why not let us use and pay? Cottage: is cute and cozy but extremely oldx3. I think you can describe a vantage cottage. Clean but a bit of natural symphony from outside. Buffet dinner: selection if food was ok. Western, Chinese and Japanese. But certainly the entire area are a bit of pricy. 9000 yean plus 18% charges. If you dont have a choice , this is acceptable. Or you can choose to eat early at the outlet area. Hot spring: outdoor and indoor. Very nice setting but you pay 2000 per use. Overall, this area is pretty pricy. But if you are here to chill this should be nice but with teenagers I would say they rather live in Tokyo like a cheap hotel not this. They don't appreciate this at all. I still appreciate the service and the experience.

This is a brand new hotel with a great location, an easy 10 minute walk from the train station. I wanted to find the interior/graphic designers responsible for the hotel and give them a hug a few times - clever little details run throughout the property. We stayed in the deluxe twin room. It was very spacious and spotless. Very nice ambiance overall. Guests seemed to be mainly couples. We visited with our 4 year old son, and while he was the only kid we saw at the hotel, we were made to feel very welcome and staff was friendly and kind to all of us! Our son enjoyed the hotel too. Breakfast was included in our rate, and was a daily highlight. The Spanish restaurant on the ground floor dished up fantastic, innovative filling dishes. Certainly far from your standard hotel breakfast offerings. I was very happy to support this hotel that was brave enough to open in the middle of the pandemic! Had a fantastic experience, and would recommend this place without hesitation. Hope to be back!

We stayed at this hotel recently and really appreciated the stay. The stay actually started off bumpy with some misunderstanding of our reservation that had us cramped into a small room with no possibility of adding a roll-away. The young woman who checked us in said there was nothing she could do, so we took her for her word and proceeded to our room. When we got to our room, we realized that we would end up with a disastrous stay contrary to what we were expecting--a wonderful and serene one--as the room was way too small. When the bell person (Rajesh) brought our luggage, we informed him, that the room would not work for our family of four. Though it was not his responsibility per se, Rajesh immediately went to work to seek out any other options we could have to accompany us and, long story short, he helped us stay in a bigger room that was more appropriate--though considered a downgrade. The fact that a bell person would go out of his realm of responsibility to meet our needs was truly appreciated allowing us all to fully enjoy our stay. We ended up having dinner and breakfast at the hotel restaurant and fully appreciated the friendliness and service of the restaurant staff as well as the healthy, delicious, and local foods that were served. There is no doubt we would return to stay there again thanks to Rajesh and his excellent customer service!

Conveniently located - close to one end of the Prince Outlet from which the Karuizawa Train Station can be easily accessed on foot. Free shuttle bus services are available as well. Room was big and comfortable.

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.

Out of the world location with breathtaking views and stark fall colours all around. Sumptuous buffet breakfast though with limited choice for an Indian vegetarian. Luxurious rooms. Lavishly furnished hot spring bath area, complimentary during stay. Free bus shuttle every few minutes to the railway station and nearby important places. On the flip side, (a) lunch buffet in the hotel's restaurant was fully booked; (b) bell service involves long wait and we had to pull our heavy strollers half a km from the room to the foyer on an inclined path carpeted all along making the task very strenuous and tiring.

Beautiful and modern cabin with all the in house amenities! We bought our own food from the nearby supermarket and was able to enjoy our feast in such a comfortable accommodation!

二度目の滞在で今回は2泊しました。 1泊はファミリールームに滞在しましたが家族3人で過ごすには十分な広さで、とても快適でした。 バルコニーからは自然に囲まれたゴルフコースと浅間山を望むことができ、心が落ち着きます。 こちらのホテルは別館にある温泉が素晴らしいです。 天気の良い昼間には浅間山を見ながら湯船に浸かれてとても気持ちが良いです。 朝食ビュッフェでは感染対策がしっかりとなされていて安心して食事ができました。 フルーツジュースがおかわりするほど美味しくて好きです。 ホテルスタッフは物腰が柔らかく、すれ違う際には挨拶をしてくれる方々ばかり。 とても気持ちよく滞在することができました。