Hotel berhampiran Nakayama's Jam, Karuizawa

We stayed at this hotel recently and really appreciated the stay. The stay actually started off bumpy with some misunderstanding of our reservation that had us cramped into a small room with no possibility of adding a roll-away. The young woman who checked us in said there was nothing she could do, so we took her for her word and proceeded to our room. When we got to our room, we realized that we would end up with a disastrous stay contrary to what we were expecting--a wonderful and serene one--as the room was way too small. When the bell person (Rajesh) brought our luggage, we informed him, that the room would not work for our family of four. Though it was not his responsibility per se, Rajesh immediately went to work to seek out any other options we could have to accompany us and, long story short, he helped us stay in a bigger room that was more appropriate--though considered a downgrade. The fact that a bell person would go out of his realm of responsibility to meet our needs was truly appreciated allowing us all to fully enjoy our stay. We ended up having dinner and breakfast at the hotel restaurant and fully appreciated the friendliness and service of the restaurant staff as well as the healthy, delicious, and local foods that were served. There is no doubt we would return to stay there again thanks to Rajesh and his excellent customer service!

This is a brand new hotel with a great location, an easy 10 minute walk from the train station. I wanted to find the interior/graphic designers responsible for the hotel and give them a hug a few times - clever little details run throughout the property. We stayed in the deluxe twin room. It was very spacious and spotless. Very nice ambiance overall. Guests seemed to be mainly couples. We visited with our 4 year old son, and while he was the only kid we saw at the hotel, we were made to feel very welcome and staff was friendly and kind to all of us! Our son enjoyed the hotel too. Breakfast was included in our rate, and was a daily highlight. The Spanish restaurant on the ground floor dished up fantastic, innovative filling dishes. Certainly far from your standard hotel breakfast offerings. I was very happy to support this hotel that was brave enough to open in the middle of the pandemic! Had a fantastic experience, and would recommend this place without hesitation. Hope to be back!

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

It suits those who purposely go for skiing and family trip. It closes to the rental shop of skii equipment and skii entrance. Even you can go back to hv lunch in the mid day. Hot spring is until 23:00 . No vending machine in the bldg

The property is very charming and the photos shown are true to actual. Location is a bit far from the station so best to arrange the shuttle bus service or take a cab. Room is neat and cosy and the private onsen is a nice bonus. Breakfast is lovely and the fresh vegetables were amazing however the dinner was a let down as it wasn’t served in the restaurant. Instead we were provided with a voucher for redemption at the bar. The food is just average, beef was not very fresh, and your clothes and hair reek of smell after dinner as they cook the food right at the bar.

West side was around 10 min walk from the outlet mall and took us nearly 30 mins to walk (with a kid) to the East Side Snow Park. Room was just okay for its price - lobby looks better and newer than the room which was a bit old fashioned, yellowish (without a full mirror too) and not spacious. We drove there. For this price point, we would try other hotels next time, like Hilton in the area, given we need to walk a long way from West Side to everywhere, even to the hotel lobby and car park.

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

每年都來輕井澤，這次選擇森四季別墅酒店兩晚，非常滿意。房間非常整潔，木地板一塵不染（我不太喜歡酒店有地毯，總覺得不乾淨，更喜歡地板，看上去乾淨，可惜大部分酒店都是地毯），廚房浴室好像新的一樣。dyson吹風機，le labo浴室用品都是頂級了吧。最舒服的是床上的用品，不知為什麼那麼柔軟舒適，滿滿的包圍感，卻不熱，好像緊貼身上在呼吸，問了老闆才知道是日本傳統工序手工訂做的雙層棉紗，成本很高，所以才那麼舒服， 我已經要來了品牌信息在商店裡下單購買啦，哈哈。房間裡傢俱和裝飾很符合我的口味，北歐融合日式現代那種。初春夜晚，輕井澤還有點冷，房間裡的火爐也是孩子們第一次體驗，火焰非常漂亮，房間一會就暖和了。我們第一天晚上在附近的星野溫泉旁邊晚餐，第二晚在院子裡BBQ篝火，孩子們很開心。我們住的這一棟戶外有很大的院子和戶外木地板露台，坐在戶外露台上看著院子裡森林的景色，春天的輕井澤，空氣和夜色都那麼舒服。酒店每天中午也有員工來清掃房間，老闆中文交流無障礙，輕井澤真是太適合渡假了，別墅酒店的體驗也和以往普通酒店完全不同，非常喜歡，下次不同季節再來，也順便試試老闆的wood fired 餐廳。

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

二度目の滞在で今回は2泊しました。 1泊はファミリールームに滞在しましたが家族3人で過ごすには十分な広さで、とても快適でした。 バルコニーからは自然に囲まれたゴルフコースと浅間山を望むことができ、心が落ち着きます。 こちらのホテルは別館にある温泉が素晴らしいです。 天気の良い昼間には浅間山を見ながら湯船に浸かれてとても気持ちが良いです。 朝食ビュッフェでは感染対策がしっかりとなされていて安心して食事ができました。 フルーツジュースがおかわりするほど美味しくて好きです。 ホテルスタッフは物腰が柔らかく、すれ違う際には挨拶をしてくれる方々ばかり。 とても気持ちよく滞在することができました。