Hotel Kastrup dengan Gim

Excellent accommodation, very fast booking procedure. Booked subject hotel for my colleague as no problems were noticed

Long check-in and check-out time but the rest is good or excellent. The location is perfect for flight travellers. However, the check-in took a long time and I was the the fourth person in the line. The que was very long when i was checking in. I had to wait a long time (25-30 minutes). A couple and I tried to use the self check-in. But the self-checkin stations were not functioning. We had to go back to the long que. The ”receptionist” claimed (when I asked him during the check-in) that the waiting time (for check-in) is sometimes (amazingly) one hour. The ”receptionist” was alone. No other staff member helped him while several staff members just strolled around. The check-out took also a long time. A long que was built up, while the lonely ”receptionist” talked in the phone. He had a long phone conversation. None of the staff members helped him. The room was clean and quite. The breakfast was excellent. I give a relatively low rating due to the long check-in and check-out time. It is not specially customer friendly if you/the customer need/-s to stand one hour (in my case 30 minutes) in the check-in line after a 20 hours long flight route.

The dissatisfaction was more a product of the price than anything. The location relative to the airport was not great: a 10-15 min drive. The area was not sketchy in the sense it made me feel unsafe but certainly way more delinquent children than expected. However, was conveniently across the road from a supermarket with multiple cheap options for eating nearby as well. The staff at the hotel itself were great. The room was dingy ++, but was scrubbed as clean as they could manage, which must have been some task as bits were falling off.

This was a great stay for a short layover with early flight out in the morning. The reviews were mixed, but the room was clean and comfortable! The only thing that didn't work was the self check-in. I assume because they needed to scan my passport. The employees were ok - not super friendly, nor were they mean. They were definitely just doing their job at 1am.