Hotel Kastrup dengan Kolam Renang

Excellent accommodation, very fast booking procedure. Booked subject hotel for my colleague as no problems were noticed

If I could give 10 stars I would. My wife and I stayed here as a surprise 50th birthday for her..The hotel is absolutely amazing but most of all the staff are superb 100% customer service,they couldn’t have done anymore for us. I mentioned this is for my wife’s birthday and they went above and beyond to make this a special day. From the reception to bar staff are the most friendliest of employees. The room was amazing with views over the sea and all amenities you need. This hotel is located around 15 walk from the airport (I have walking difficulties) and this was no issue at all all flat and really easy to find. (Shuttle service before 8pm) The bus into the city was really easy and the 5C bus takes you straight into the centre for 30 krona and are every 10 minutes Late checkout was great and able to leave baggage in a secure location until you need them Really comfy bed and great bathroom with a smart tv to connect and watch Netflix etc. overall we had an amazing stay with an amazing hotel with incredible customer service. Thank you again for everything you did.

Long check-in and check-out time but the rest is good or excellent. The location is perfect for flight travellers. However, the check-in took a long time and I was the the fourth person in the line. The que was very long when i was checking in. I had to wait a long time (25-30 minutes). A couple and I tried to use the self check-in. But the self-checkin stations were not functioning. We had to go back to the long que. The ”receptionist” claimed (when I asked him during the check-in) that the waiting time (for check-in) is sometimes (amazingly) one hour. The ”receptionist” was alone. No other staff member helped him while several staff members just strolled around. The check-out took also a long time. A long que was built up, while the lonely ”receptionist” talked in the phone. He had a long phone conversation. None of the staff members helped him. The room was clean and quite. The breakfast was excellent. I give a relatively low rating due to the long check-in and check-out time. It is not specially customer friendly if you/the customer need/-s to stand one hour (in my case 30 minutes) in the check-in line after a 20 hours long flight route.

the room and bathroom both are not standard size in Europe, which is quite 🤔 small, the bathroom's towels both are not very comfortable, Color are not pure white which like used more than 2 years.

The dissatisfaction was more a product of the price than anything. The location relative to the airport was not great: a 10-15 min drive. The area was not sketchy in the sense it made me feel unsafe but certainly way more delinquent children than expected. However, was conveniently across the road from a supermarket with multiple cheap options for eating nearby as well. The staff at the hotel itself were great. The room was dingy ++, but was scrubbed as clean as they could manage, which must have been some task as bits were falling off.

Our flight arrived Copenhagen 10:20PM. It was nice to walk through corridor from airport to the hotel. Don’t have to expose to the 42F outside air. The room is simple, clean, and bed is comfortable. For overnight stay to catch next noon flight was perfect. Buffet breakfast with enough selections for us. Check in and out was simple because our fee was prepaid through trip. com. I highly recommend the hotel and trip.com.