Pengguna Tetamu
27 Januari 2025
We arrived excited for our stay at Ycona as the place looks beautiful on photos. And indeed it looked just as beautiful upon arrival! Great. But that’s as far as the positives go. Unfortunately the only luxury thing about this resort is the aesthetics. Upon check-in we were informed the three restaurants advertised is not open simultaneously, which means you only have one place to have breakfast, lunch or dinner, which is misleading when you are booking a resort that says it has three restaurants (more accurately put it’s one restaurant that changes location). Additionally they push you to pre-order your dinner hours in advance “to have a great experience”. I’m guessing it’s to avoid food waste, which is fine, but it’s not really what you want on a five star luxury resort. Upon check-in we were also informed that if we had any issues they were there to help. Which is true, the first night our bedroom didn’t have curtains all around which meant it was bright as day in the room at 6:30am, when we raised the issue that morning additional curtains was hung in the room. However, throughout our entire stay we encountered problems every day and despite willingness to fix any problems we had, we didn’t go on holiday to get any problem fixed, we went on holiday to have no problems at all. Staff is very friendly but clearly not very well trained. Out of 5 waiters we had only one who looked to have any real experience in the service industry. We were missing items with our orders daily, they came into our villa/garden three times unannounced, they took our robes and didn’t return them, turndown service was missed and generally just very insecure service. We also ended up having breakfast at the villa on two occasions as there were too many bees to eat at the beach lounge. In the villa (beach front) the choice is to sit outside in the sun or in the room on the couch in front of the TV (again, if you’re forced to have breakfast in your villa, these are not five star choices). The last night we had booked the romantic dinner under the stars, which boasts a private intimate dinner on the beach. Without notice they had moved our dinner from the beach to a private dining area near one of the restaurants, where the only sounds we could hear was from the other guests and the live music which was played there. When we raised the issue of no notice we were told that it was because of the wind, but our villa was just next to the beach so we knew there was someone else having the private beach dinner that night, ON THE BEACH. We were offered two complimentary cocktails as compensation. We didn’t take the argument with the waiters as it wasn’t their decision and we didn’t want to end up ruining our last night more than they already had, so we declined the cocktails and went on with our dinner as planned. No apologies from management or anything else was later presented. The checkout experience very well sums up the whole experience. There was no manager there, ju
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