Pengguna Tetamu
7 Mei 2023
My husband and I stayed at this hotel as it was a central location for us to attend a family funeral. We had checked in, only to find someone else was parked in our dedicated car park for our room, we were advised to park in any available car park, which was a distance from our room, during the time we were unpacking the car, the staff must have located to the people parked in our car park, as they came and moved their car. We went out to catch up with family who had already arrived and had dinner. We arrived back to the room, to have a shower and an early night, only to turn the blankets down on the bed to find the sheets dirty, went to remove said sheet to find further dirt in the bottom of the bed, removed all sheets, and the mattress topper was stained not to mention the white crusty substance on the blanket between the two sheets. As this hotel is operational 24 hours went to the office to report, only to find closed, as dialing the number left to contact the office, a staff member came out to see if everything was okay, this is when I have advised of the situation. The staff member has apologised and said they will see what they can do to assist. The Staff member has come back advised could move to another room, once in the room both myself and the staff member pulled back the covers to ensure the bed was clean, the staff member advised they have new cleaners, I replied well they aren't doing their job correctly and are shortcutting. Once we had moved all our items from the original room to this room, we settled in for the evening. My husband went for a shower and noticed the seals on the shower to be broken and not attached to the door of the shower, so the water was leaking out, the supplied shelving in the showers was also broken and if you were to have anything on there to heavy would have come crashing down, not to mention the complimentary shampoo, conditioner, and shower gel were either partially empty or totally empty (lucky we always pack our own and don't rely on the hotel to supply). The kitchen sink tap came out of the sink, there was no ironing board so weren't able to give our clothes for the funeral a quick iron from being in a suitcase for the duration of our travel. There were also rust stains on the tiles where the bar stools were to sit and eat at the counter. We also had a knock at the door this same night to confirm we had made payment for our two-night stay, we advised payment was made at the time of check-in. The following morning we got up and thought we would have the complimentary continental breakfast supplied. Very sorry we did the coffee was undrinkable, and the butter for the toast was communal tub so full of crumbs and a broken container, not individual butter serves like the other spreads available, with the current conditions we are in with COVID this isn't ideal - there was a pancake machine, which was the only thing going for their breakfast with a limit of 2 per person, the juice station wasn't chi
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