Pengguna Tetamu
12 Julai 2024
Week from hell On arrival at 1am. Myself, partner and 5 month old baby were told after a lengthy checking in process (none of which was understood by either party due to language barrier) were told there was no room available and that we were to stay in ares city for the night and then be collected in the morning. Ares city is an absolute dump of a place- pictures attached show the state of the “bathroom” if you can call it that. No where to get hot water for babies bottles. Stinking dirty room with electrical sockets hanging off. Was collected and taken to ares dream. Room again not ready. Was sent to breakfast. Cats roaming over tables and food stations, flies everywhere. Finally given room key- bathroom pretty much the same, black with mould, bathroom disgusting. Bed stained. Meant to be all inclusive. Only drinks available were beer, red wine off a tap and “coke/lemonade” variety of premium drinks displayed but not allowed to drink them . Rooms were cleaned once during our stay despite asking. I spent from Saturday to Tuesday in my room due to the most horrendous bug ever, no doubt caught from the absolute disgusting conditions we were expected to eat from. Staff attitude is horrendous. Did not care less when our transfer did not turn up this morning to leave for home. I wrote a post of. Facebook page after the first night. This was screenshot by the manager and he approached my partner. No words of apology or can we do anything to make it better. This place is worse than a hostel- it needs knocking down with a bulldozer! If I could give 0 stars I would. DO NOT BOOK THIS ABSOLUTE DIVE!!!
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