Hotel berhampiran Killian Palms Soccer Complex di Kendall

Hotel tidak dapat menggantikan cadar katil yang kotor kerana ”mereka 100% telah ditempah dan OLEH ITU tidak mempunyai apa-apa.” Ini adalah kali ketiga saya menginap di hotel itu dan sekarang saya tahu perkhidmatan mereka tidak boleh dipercayai apabila diperlukan. Bawa cadar katil king anda sendiri, dsb., untuk berjaga-jaga.

This hotel should be very inviting, a beautiful property, good location, great pool and good rooms. That being said the hotel has miles to improve on service including their front of house team and the front desk agents. Mariah (apologies if the spelling is incorrect) is rude, dismissive, and lacks any sort of general customer service skills and not someone you want representing your brand at the front desk. She lacks any loyalty awareness, and has no care in the world if you express any concerns about your stay or experience to her. Really ruins your experience when you get treated by the face of the brand like that on your first experience as you walk in the hotel. After reading many reviews on the property it seems like the response of the hotels is that of, let’s defend ourselves and not addresses anyones concerns so I don’t expect much from the management to try and fix anything. On a side note, hotels have guaranteed check in times however traditionally one may show up before this time and can usually check in if their room is ready or wait for a room to be prepared. This hotel decides in an absurd fashion that even if your room is ready they have a $30 early check in fee. Penny pinching at its finest when you pay hundreds of dollars for your stay. This hotel has a long way to go in terms of learning how to appreciate its customers and train their employees with basics of customer service. Marriott is the way to go. Bonvoy loyalty matters to all of Marriott’s brands and service makes you feel welcome in their property not like you’re a burden for being their like this property does.

Nice hotel, tasty breakfast and an exceptional Front desk especially Shaddai who was wonderful. The hotel was as described, very clean, super comfortable beds and nice facilities. Great value for money for 1 night.

When you stay at Sonesta Simply Suites Miami Airport Doral in Doral, you'll be near the airport, a 5-minute drive from Miami International Mall and 7 minutes from Dolphin Mall. This hotel is 9.2 mi (14.8 km) from Dadeland Mall and 9.5 mi (15.3 km) from University of Miami.Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a picnic area, and barbecue grills.Grab a bite from the snack bar/deli serving guests of Sonesta Simply Suites Miami Airport Doral.Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. A roundtrip airport shuttle is complimentary (available on request).Make yourself at home in one of the 128 air-conditioned rooms featuring kitchens. 55-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

It was a great experience, when I was young we usually go to these hotel and it was nice, good service and the staff were very polite

I booked this place because of all the reviews speaking of its great customer service. But on the day of check in, I politely asked if I could check in just a little bit earlier due to an unforeseen circumstance with my job. The lady at the front desk (Sunday may 8) was extremely rude and dismissive. She didn’t even entertain any options or try to be polite about it, and she didn’t offer to give me a call in case a room opened up a little earlier. When I called back later to inquire if there was something available, she simply said “no” and hung up the phone. So much for good or even decent customer service. This woman needs to be taught how to provide good customer service. It’s not even about not having a room available early. It’s about how dismissive and downright rude her responses were as though she couldn’t even be bothered to care. Absolutely dismal! Stay somewhere with better staff who will care to help in a jam.

Buena atención, impecable limpieza y exente servicios y buena ubicación

We all love it!

Easy shuttle from the airport. The automated Hilton Honors pre check-in worked well so we headed straight up to our but on arrival we discovered our room was next to a very noisy elevator and every time it passed by it made a loud metallic rattling noise on the wall next to the bed. We called reception and eventually got an answer. They said they would call back to let us know if they had another room but after 30 minutes did not call back. I went down and joined the reception queue and then eventually did get a room away from the elevators. The reception said they were aware of the noise issue. We decided to go for a cocktail before retiring (they had ”Havana Night” specials?) and it was the weakest and most tasteless cocktail on record. Other than that the room was comfortable and quiet.

This Hampton Inn is not in Downtown or South Beach but is still in a good location and costs a lot less than hotels in those areas. Located right off of the Dixie Highway, 826, and other major roads it was about a 25 minute drive to Key Biscayne, the Miami-Dade Arena and downtown, and maybe 30 minutes to South Beach. It's very close to the University of Miami. The hotel was comfortable, clean, quiet, and well maintained. The staff was all extremely friendly and helpful. Adrian at the front desk went above and beyond helping us adjust our reservation when we had an emergency and couldn't arrive as planned. Breakfast is standard self-service fare. Nothing fancy but decent food to start your day in a clean and pleasant space. Pool is lovely and a nice little workout room as well. We would definitely stay here again on our next visit.