The Saint Hotel Key West, Autograph Collection

Second time staying here and was as amazing as the first time. Quaint hotel with an entrance on Duval right off into the fun. Service at this property is TOP NOTCH! The manager checked us in himself and was amazing. Took care to say hello every time he saw us and to check how things were. No issues at all the hotel is immaculate and the service is off the charts. Breakfast as Titanium Marriott included as well as a drink coupon for the bar. I will never stay anywhere else in Key West!

Spent a 2-night stay at the saint hotel in key west. The hotel is small with less than 40 rooms in total but there is a rooftop bar, a small restaurant and a pool. The pool is really nice with a tiny water fall. The hotel professionally honored my platinum elite benefit with continental breakfast, late checkout, and upgrade to a larger room with a pool view balcony, fantastic. The room itself is small but clean, a regular 3-4star hotel level. I liked the yogurt with oat from the continental breakfast but it could be better if we could pay extra to upgrade to a Full breakfast. The lobster mac n cheese at the restaurant was great. The most important feature of this hotel is its conveniency. You can walk to most attractions in key west old town with 10min walk. The hotel also offer complimentary bike rental but I didn’t have a chance to use it.

Angela is amazing. Happy hour is when to go. we were in KW for the month and went to the Saint 13 of our 31 days for happy hour. The MAc and Cheese with Lobster is delicious, drinks are amazing. the experience is unforgettable. Also go to the Haol upsttairs for entertainment.

I am writing to express my extreme dissatisfaction with the numerous shortcomings observed during my recent stay at your boutique hotel. Firstly, the condition of the bed was appalling. Despite being advertised as a luxurious memory foam mattress, it was nothing short of a disgrace. The sagging and lack of support made for an utterly uncomfortable sleeping experience, unworthy of any reputable establishment. Equally disheartening was the state of the pool. To call it a pool would be generous; it resembled more of a neglected, stagnant pond. The absence of water, coupled with sharp edges and peeling paint, posed a serious safety hazard to guests. The feeble excuse of it being an "act of God" is insulting and fails to absolve your responsibility for basic maintenance and upkeep. Furthermore, the exorbitant prices charged for such subpar accommodations are nothing short of a blatant rip-off. I find it outrageous that your hotel has the audacity to demand premium rates while delivering a woefully inadequate guest experience. In light of these egregious shortcomings, I have no intention of ever returning to your establishment. It is my sincere hope that you take this scathing critique seriously and undertake immediate measures to rectify the myriad issues plaguing your hotel. Failure to do so will undoubtedly result in further reputational damage and a continued loss of clientele.

The worst hotel we have ever stayed at… We spent over 400,000 Bonvoy points for a room (#220) 1) that you could not open the door without hitting the bed. 2) the bed was that of a child bed 3) the room had a distinctive odor 4) the windows would not open 5) the shower and bath were 2 feet from the bed 6) We came for Super Bowl and they would not allow dmsound for the game 7) the front desk staff was extremely rude and condescending We then checked into the W South Beach and it was completely the opposite…great service , great rooms and incredible attitude that of them appreciating us being there. This hotel should NEVER EVER be associated with Bonvoy as it does not live up to Bonvoy’s standard…not even close. We have been Ambassador members for many years and are extremely loyal but this was bad… Spyro Kemble

Had a severe noise issues, TV that did not work, charges to our room we did not make and no responses to our phone calls, emails, Better Business Bureau complaint or credit card company dispute. We spent 300,000 Marriott points and paid $1,266 cash for room upgrades, requesting a quit room at the time of reservation. We had multiple problems that were not solved that took away from our enjoyment of Key West. Had an ear piercing noise that could be heard in our room. The noise happened many times including three nights after 11 PM. It seems flushing the toilets or running the sinks in the restrooms near the lobby triggers the sound, our room shared a wall with the restroom. We reported it to the front desk many times. We also had problems with our TV, we asked the front desk several times on January 24 the day we checked in, they did not know how to fix, she sent the bell hop to our room, he could not get it to work. We usually enjoy relaxing and watching TV in the evening, the apps that were available required subscriptions. Finally, on the last night we were there another bell hop was able to scan for channels so we could watch the NFL playoff game after we missed the complete first half. Being the closest room to the outside bar and restaurant seating area also created a lot of noise, especially late at night. On Saturday night there was a wedding next door and people were drinking and being loud late into the night.