Black Bull Hotel

We checked the food menu on their website prior to booking and made our one night stay on the strength of that. The young lady I spoke to booked us in for an evening meal. What a joke!!! I approached the bar 15 minutes before our booked time and asked to see the menu’s. All I was given was a bar meal menu. I asked the bartender for the main meals menu but I was told that this was the only menu available. After voicing my opinion, the bartender chose not to deal with this issue and obtained the manager. She was of no help whatsoever and was full of excuses, no apology whatsoever. We wanted food off the Grill but this was not on the bar menu. Before setting off on our three hour journey, we again looked at the online menu and I chose mixed grill and my wife chose the fish and chips meal. No chance of getting any of these meals. Hence we both had curry and chips from the neighbouring take away. Now to the room. Early morning traffic woke us both up at 6am due to the window not closing. Room was adequate but the communal staircase leading to the room was filthy. It’s a crying shame that we prepaid. BREAKFAST. On arrival we paid for a full English and just toast for my wife. First of all, the toast was whole meal and no other choice. Butter seemed like if had come directly from the freezer and impossible to spread. No jam or marmalade available. Poor quality breakfast ingredients and swimming in oil HORRIBLE. I was going to complain again but my wife didn’t want any more conflict. What a shame. We stayed at this PUB several years ago and had a great experience with fantastic staff. NEVER NEVER EVER AGAIN. WHAT A MUCK HOLE!!!!!! Don’t know how I get my money back. But I’ll try.

Unfortunately we decided to eat here. The food was terrible. Cold nachos with cold cheese sauce. Cold wings which were smothered in cold bbq sauce. The prawns were ok as they were evidently deep fried and pre bought. We are a group of 6 eating here with a bill totalling £80+ My friends meals were equally terrible with child sized portions and food served not as described on the menu. When asked if everything was ok we explained our dissatisfaction and were met with a non plus response which was almost argumentative and defensive. Almost as if they did not care.

Had a great experience at this hotel in Kirkby Stephen recently. Very easy booking in by the young lady behind the bar, went above and beyond to make us feel welcome. Pub in general gad a good atmosphere. Rooms were a good size, clean, tidy and warm. Would definitely stay again without doubt.