Arima Royal Hotel

房間一般，有按摩椅，陽台有浴缸。工作人員服務非常周到，早餐、晚餐非常豐盛。

This hotel has a lot of promise but doesn't quite deliver. The location is beautiful, nestled in the hills above the attractive and calming town of Arima Onsen. The steepness of the location means that anyone with mobility issues is likely to need car transportation to the front door. The hotel itself is well-presented, with a nice modern lobby area that contains drinks machines and serves snacks; these are nice, but are nowhere near a full service. The room itself was a mixed bag. Firstly, we were hoping for an outdoor bath, having been told 'some' rooms of our type contained these, but this was unfortunately not the case. The tatami-style bedroom was lovely and comfortable, but the bathroom was horrible, giving the impression of a renovation which ran out of money halfway through. The shower room appeared not to have been changed for decades and we used it as little as possible. A few touches were also lacking in the room generally: the air conditioning was old and slow, the light fittings also looked dated and the table was cheap and plasticky. Some areas of the hotel were a little unkempt by Japanese standards and made it seem as though the central areas were designed to give a false impression, This is a shame, as the staff were lovely, and elements of the hotel were very nice. With a little bit of refurbishment, this hotel could be very nice but in its present condition, it makes for a frustrating stay.

①部屋は、改装後の部屋で設備は新しいほうだが、掃除が甘く、清潔感がない。洗面所のハンドソープの先が埃とゴミがついていたり、ドライヤーの吸入口にいくつも埃がからまっていた。ゴミ箱に袋がつけられておらず、ゴミを直接入れるのも、衛生面で気になる。 ②料理は料理長拘り等と記載があったので、期待していたが、いたって普通。食事をとる部屋が、古く、汚れなどが目立つ壁紙、灯りも薄暗く、清潔感が感じられない。 ③ホテルの公式サイトから予約したが、2歳児以下の料金発生はないことの案内がわかりづらく、予約画面での注意書きか、最初から子供の年齢を入力するシステム設計にするなりすべきだ。客側がホームページのよくある質問コーナーまでくまなくチェックし、電話で子供の年齢を申し出る必要があるとは、呆れる。 さらに、予約をする際に、プランを選択する時に表示されているキャンセル規定と、予約完了後に自動送信されるメールに記載されているキャンセル規定に、違いがあり、明らかに虚偽の表示である。正しく利用者に案内するよう改善すべきだ。 出迎えや、見送りもなく、言葉遣いだけは丁寧語なフロント。 予約と同時に事前全額決済で、料金はきっちり取るにも関わらず、様々な点でお客ファーストではないホテルだと感じる。大人28000円以上出して行くほどの宿ではない。