Hotel berhampiran Coconut Plaza, Koh Chang

We have spent 6 nights in Santhiya Tree Koh Chang, even though it's rainy season, we still LOVE it there! Design: we stay at the Pool Suite Water View, almost whole building made by carved wood, traditional Thai design and lots of character, looks very beautiful & classic. Staffs: very friendly and excellent service Pools: 60m long pool at the breakfast restaurant with some seats facing the pool & peaceful mountain view. Another pool right in front of the beach & close to the villas. Both pools clean & big. Santhiya Tree use pa kao ma thai sarong as beach towel, love it! Food: delicious buffet breakfast & lots of variety. Food & drinks at the Chantara Restaurant is high quality & very yummy. The duo who sings at the restaurant are brilliant singers, you won't get bored with their performance. Room: spacious & clean, lots of electric plugs & even beach bag for use. They burn lemongrass/ citronella oil in the bathroom to keep mozzies away & room smells good. Massage at their spa: very good & reasonable price, sound of the waves makes the massage so relaxing, must try. Shuttle bus to main street: every 2 hrs they can drop you or pick up from main street as there resort is not at the road side. Not sure if it's because of low season, hope the shuttle service can be more frequent. Thank you everybody at Santhiya Tree Koh Chang for the great service and smiles. Will definitely come back for another holiday and highly recommend if you're looking for a fantastic place to stay! This beautiful place takes your stress away :) P.S. there's a small part of the road right outside the resort leading to the entrance is unsealed with lots of potholes, pretty bumpy for cars and their shuttle bus, suggest Santhiya Tree do something with it.

OK why am I giving 3 and not a 5 star rate, for a couple of key points, but let's start with a positive points. Great location, and beautiful property, nice pool (although at the time we visited the pool was green it didn't bother us but it might bother you) and facilities. Nice breakfast, good happy hour. Nice rooms with great balconies. Now into the details that I didn't like. - The room wasn't well clean, since day 1, even when we checked in we didn't have towels and had to wait couple of hours to get towels and after requesting several times. We also noticed that all floors had different cleaning staff, maybe we weren't lucky, we were on the room 233. - Poor and old amenities in the room. We had a super old shower cap in the room with hairs, really unacceptable for a 4 star hotel, and that was it for amenities, and the tray their were supposed to be displayed was dirty with hairs and dust. - somehow the room was missing something, maybe the cleaning part, because it missed the wow factor that it could have. - the hotel promotes tours with elephant riding which in my opinion is BIG NO and unacceptable. - the egg station in the breakfast was working in a strange way, if you wanted a fired egg they had already several done and in a super odd shape, not natural. I don't understand why to have egg station if you don't preper them fresh. - the staff in the reception was not costumer service mind or service minded, maybe they need a workshop for all staff members in this hotel, maybe it's a management problem or still covid recovery problem. I don't know this hotel has such a great potential maybe it's the best hotel in the island and some details are missing. Another annoying point, but this is not the hotels fault is just a warning, so much people taking Instagram pictures everywhere, to the point that it's annoying. People are not experiencing the place instead they are taking pictures to post online, and it kills the vibe. I hope someone reads it and it creates an impact in how this hotel is managed, spec3the cleaning and attention to detail. Would I return yes, again I believe that this is one of the best hotels in the island. This is not a complain althout it might sound, it's more notes for improvement. Hope next time I can give a 5 star rating.

Superb hotel to stay in, very family friendly, beautifully appointed rooms, great facilities, clean and well maintained. The pool and beach are superb and the staff are so friendly and helpful. The restaurant food and beach BBQ were terrific. The children loved every minute of their stay. We loved the fact it was so safe for the children...always someone there watching the water ...both beach and pool. Highly recommended and the views and scenery were gorgeous after a heavy rain tho

The location is seafront not beachfront as seen from photos if you bother to do some simple research. However, the resort provides a man made sand area with furniture overlooking the sea. Alternatively, walk a mere 2 minutes down the main road to access White Sands beach. The property enjoys a 7-11, Macro and beer bar complex nearby. It is only a short walk to White Elephant Sports bar and to restaurants, travel agencies and your typical beach shops down along the main road. The seaside complex provides an infinity pool, a long pool beside the bungalow rooms, beach bar and restaurant where all guests partake breakfast. Both the seaside and hillside complexes have a dedicated reception area. I found staff at both were friendly and probably able to assist you if you have done no research about Koh Chang. On this visit I opted for a hillside room as I was seeking overall value. I had read reviews that seaside rooms can be affected by noise at night emanating from the nearby beer bar complex. My room was situated on the east side of the building (3 floors) and was not affected by any noise at night. I even had a water view from my balcony. My room was spacious and clean. The aircon, fridge and TV worked fine. The wardrobe had hangers with some shelving space. A long bench space with drawers to place your things. A small table and two children was useful. Lighting was very good. The bathroom was also modern looking with segregated shower recess. Good hot water with good pressure. The buffet breakfast was excellent. All the possible food options have you covered including an egg station. Enough seating given the number of guests coming and going. Overall, the resort and my room provided me with what I wanted, a comfortable and quiet stay.

Отдыхал с 19 августа по 3 сентября 2023 года. Стильный атмосферный отель, расположен рядом с пляжем. Вид из номера на океан, был потрясающий. Уютная атмосфера, хорошие завтраки, доброжелательный персонал. Особенно хочется отметить менеджеров отеля и управляющую Jing. Получил истинное удовольствие от пребывания!

This was our fifth visit to this hotel since 2016. The hotel is outdated, physically outdated. The rooms started to just crumble. Outlets fall out, plumbing flows in the wrong place. Mattresses are old. Bed linen and towels are old and have been washed many times. Many rooms are closed due to technical problems and are not available for living. The wooden platform of the hotel has become dangerous for those who weigh more than a centner. In many places the boards fell through, the nails stick out. The pool was redone: the tiles were removed, the walls and bottom were finished with ”plaster”, which fell off safely and lies on the bottom. The new ”King rooms with a balcony” on the second floor are not even up to super-economy: there are lockers for clothes that you borrowed from the gym and they come with a bunch of bracelet keys that you have to carry with you; these same lockers are called a safe; the water in the shower was only cold and very weak; a strong sewer smell in the room, which they unsuccessfully try to block with fragrances; the air conditioner is noisy, because there is no soundproofing; but there is a balcony overlooking the family room opposite. Breakfast spoiled, this can not be called breakfast: coffee - sachet 3in1; cheap sandwich - with a foul-smelling filling, a boiled egg, seasonal unripe fruits in paper trays ... WI-FI works very poorly. Thirty different access points and no speed. There is no management at the hotel, since it is all in GajaPuri, in The Stage there are only technical staff who are not able to resolve emerging issues .. After five days of stay, we were forced to leave this hotel, as it was uncomfortable and dangerous to stay in it. The process of returning the money was delayed for the whole day. Only the active participation of Booking.com and the mention of the tourist police helped to resolve the situation. As a result: the hotel is highly recommended for visiting. For such money you can live in more comfortable conditions! p.s. what's on the street: Tesko mini has closed, Bobby's fruit stand with the cheerful polyglot Ali has closed, family massage in the alley has closed.

Stayed here 4 times now in the last 18 mths and love the hotel, great location, staff are very friendly and helpful. Good breakfast choice and rooms are very spacious. My only negative comment is the WiFi is not great and would be great if was better and a reliable connection.

Everything during the stay was taking care of perfectly by the hotel staff. We got different birthday surprises which was a nice touch . The gym could be better as we couldn’t workout properly and went to a gym down the road . It’s also unfortunate that the pool isn’t heated as now nobody is using them. Great stay for families and elderly people

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

This hotel has been operating for over 10 yrs. It was good back then and still a good vibe here. Its got to be the best budget option on Lonely beach for sure. The room I was allocated was so clean, nice and had a new feel about it. Large bathroom and fridge in the room. Good price Restaurant food is not bad. The Cambodians working there are friendly. But I imagine they dont suffer fools. If you treat them well they will treat you well. If I were management I would probably keep a closer eye on them to make sure they are being polite to all customers. If you plan to walk into town at nighttime you need a torch. Its not far but dangerous in the dark with the bikes and cars zipping past. Highly recommend this hotel and restaurant. Right on the stunning beach. White sand and nice water. Cant wait to go back!