Ulasan Anantara Lawana Koh Samui Resort

Jawapan daripada Pihak Penginapan: We are deeply sorry to learn that you feel that the resort did not match your expectations. Although the images seem to depict the resort's gym, we lack information regarding the specific timeframe of these pictures. While the gym floor undergoes routine cleaning multiple times daily, the observed wear and tear on the top of the towel counter is slated for replacement as part of our continuous resort maintenance efforts. It is crucial to emphasize that the resort is committed to strict adherence to all local regulations. While we genuinely value and respect your personal opinion, we must express our respectful disagreement with the assertions made in your statement. Thank you for bringing your concerns to our attention, and we remain dedicated to enhancing the overall experience for our valued guests.We are pleased to assume that, aside from the issues mentioned, the service provided by all team members met your expectations fully. This aligns with the positive feedback received in other recent reviews over the past 30 days, such as:-Super nice stay |-Great. Recommendation!! |-Beautiful resort! Really recommended |-Beautiful resort! Great care |-perfect stay |-Beautiful can’t wait to come back |-Paradise Found |-It is worth it every penny |-10/10 - very nice resort with an outstanding staff! |-Warm hospitality and energetic class |-Best hotel ever |-Amazing resort |While we continuously innovate and upgrade our resort and service offerings, we eagerly await the opportunity to welcome you back, ready to craft more personalized moments that will leave a lasting impression. With warm regards,Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Yujin,Thank you for taking the time to share your wonderful experience at Anantara Lawana Koh Samui Resort! We are thrilled to hear that your heart was left here and that your first time in Koh Samui was made to feel like heaven by our dedicated team.It warms our hearts to know that you had such an enjoyable and relaxing stay during your 5-night vacation. We take pride in offering a serene and enjoyable environment, where guests like yourself can unwind and have fun without needing to venture far from the resort.We are delighted that you found our breakfast offerings divine and varied each day. It is important to us that our guests have a delightful dining experience, and your positive feedback is greatly appreciated.Our pool, situated right in front of the beach, is indeed a beautiful spot to relax and enjoy the stunning surroundings. We are thrilled you had a chance to try the cocktails at our pool bar and the Singing Bird Lounge, and that they were an absolute delight for your taste buds.Furthermore, we are glad that you found our resort's location convenient, with easy access to the market and the vibrant "clubby" area, adding to the overall experience.Your compliments about our villas and the cleanliness provided by our housekeeping team are greatly appreciated as we strive to maintain high standards in every aspect of our resort to ensure our guests have a comfortable and memorable stay.We are honored that you would want to return to Anantara Lawana Koh Samui Resort in the future. Our team will be eagerly awaiting your next visit to provide you with another unforgettable experience.Thank you once again for your lovely review. We value your feedback and hope to welcome you back soon!Warmest regards,Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear GermanTraveler,Thank you for taking the time to share your wonderful experience at Anantara Lawana Koh Samui Resort. We are thrilled to hear that you enjoyed your stay with us and that our rooms and villas provided you with comfort. We are delighted that you enjoyed the breakfast offered, as well as our large swimming pool located next to our private beach. We are committed to providing our guests with exceptional facilities and services, and we are glad to hear that you found them to be of a high standard.Please know that we are keen in providing an early check-in if possible, unfortunately on the day of your arrival we were running on high occupancy resulting your villa only being available at 2pm. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.Best regards,Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Katrin,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Anantara Lawana Koh Samui Resort. We are thrilled to hear that you had a fantastic experience and enjoyed the beautiful surroundings, the refreshing pool, and our attentive service.Your kind words truly mean a lot to us, and we are delighted that we were able to provide you with a memorable and enjoyable stay. Creating exceptional experiences for our guests is our top priority, and your positive comments reaffirm that we're on the right track.We hope to have the pleasure of welcoming you back to our resort in the future. Once again, thank you for choosing to stay with us and for sharing your lovely review.Warmest regards,Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Thank you for choosing Anantara Lawana Koh Samui Resort as your preferred destination and for sharing valuable insights to other travelers in this forum, especially highlighting our great location, breakfast as well as sea-view. It was a great pleasure serving you as your appreciation will surely motivate all of us to continuously deliver excellent quality of service consistently. Our team alongside with myself are already looking forward to your next visit!With warm regards,Alexander M Willmann,Executive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Khema,Thank you for sharing such constructive feedback regarding your stay at Anantara Lawana Koh Samui Resort in July 2022. Rest assured I will share your feedback with our team. While the prices of tours are matching the high standards and quality of services offered, we certainly will once again review it with the respective tour operator. Our team alongside myself are looking forward to welcoming you back, crafting evening more memorable experiences for you.With warm regards,Alexander M Willmann,Executive Assistant Manager

Jawapan daripada Pihak Penginapan: Warm greetings from Anantara Lawana Koh Samui Resort!Thank you for sharing such a delightful review of your stay with us. We are so pleased to hear that you enjoyed the beach and appreciated the island atmosphere, even with the unique weather patterns of Samui.It is wonderful to know that you found our seaside restaurants and breakfast buffet to your liking, and that our Chinese-speaking team members were able to assist you. Relaxing on the terrace by the pool with a drink and snacks sounds like the perfect way to soak in the vacation vibes.We truly appreciate your kind words and hope to welcome you back to our little paradise for another memorable stay in the near future.Warm regards,Alexander M WillmannResort Manager

Jawapan daripada Pihak Penginapan: Dear quanliyouxi,Thank you for sharing your feedback about your recent stay at Anantara Lawana Koh Samui Resort. We genuinely appreciate your comments, as they help us improve our services and facilities.We are glad to hear that you found our team to be enthusiastic and welcoming and we are constantly working on upgrading and maintaining our property to ensure a comfortable experience for all our guests.Having said that, we do regret that your dining experience at our Signature Dining Restaurant did not meet your expectations. While there are no details provided re shortfalls we will notify our culinary department about your feedback.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,Alexander M WillmannResort Manager

Jawapan daripada Pihak Penginapan: We are glad to hear that you found our resort to be nice and enjoyed your overall time with us. Having said that we appreciate your constructive comments regarding the bar and pool hours and would like to note that we do offer our beautiful Singing Bird Lounge which remains open until midnight for guests who would like to enjoy a cocktail past dinner timings. Nevertheless, your insights are invaluable in helping us improve our services and we shall continue communicate our opening times with our guests accordingly. Additionally we are pleased to share that from September onwards, our Ocean Kiss Restaurant, will undergo a re-design and re-build, also adding an area with air-conditioning, re-opening mid November 2024. During these timeframe we also will renew and upgrade the main pool-deck as well as shall continuously extend our efforts towards the guest rooms, completing some upgrading projects and re-opening with a refreshed and innovated property. Once again we value your feedback and hope to welcome you back in future, showcasing our new developments.Kind regards,Alexander M WillmannResort Manager

Jawapan daripada Pihak Penginapan: Dear Kiko,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our resort and found it to be of great value. It is fantastic to know that our service met your expectations and that you appreciated our convenient location near the airport and Chaweng Beach. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay.Warm regards,Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Thank you for your kind feedback! We are thrilled to hear that you enjoyed our pool, found our villas cute, and appreciated the cozy atmosphere of our coffee shop, serving delicious coffee and pastries. We aim to create memorable experiences for our guests, and it sounds like we succeeded during your stay. We hope to have the pleasure of welcoming you back soon for another relaxing visit.Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Thank you for sharing your delightful feedback with us! We are thrilled to hear that you had such a wonderful experience during your stay. It is fantastic to know that you found our property spacious and conducive to relaxation, and that you enjoyed the amenities like the swimming pool and the charming pavilion.We are equally pleased that you had the opportunity to partake in our Muay Thai and yoga classes, and that you found our facilities to be of high quality. Please know that our team works hard to ensure that every aspect of your stay exceeds expectations, so it is heartwarming to hear that you found everyone welcoming and accommodating.Having said that, we hope to have the pleasure of welcoming you back for another rejuvenating stay soon.Warm regards,Alexander M WillmannExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Liu,Thank you for sharing such a detailed and positive review of your recent stay at our resort. We are delighted to hear about your wonderful experience, and your kind words about our team members, Khun Plou, Khun Nui, Khun Moo and everyone else. We are grateful that an attentive check-in process, along with our enthusiastic introduction to the resort facilities, sets a positive tone for our guests' experience. We are thrilled that you enjoyed the surprise upgrade to a pool suite and that our team took the time to provide a thorough introduction to the room and its amenities.Having said that, it warms our hearts to know that our daily cleaning services and the bedtime story cards added a thoughtful touch to your stay. Your recognition of our service quality is truly appreciated.We also want to express our gratitude for highlighting that our resort is welcoming to guests with children as we strive to create a family-friendly environment, and we are pleased that you felt comfortable during your stay.Thank you once again for choosing our resort, and we look forward to the pleasure of welcoming you back in the future.Warm regards,Alexander M WillmannExecutive Assistant Manager