Hotel berhampiran Hemchandra Library, Kolkata

We had a pleasant stay. Duty manager somnath was very helpful and gave us a room of our choice. Breakfast spread is nice. Location is fantastic and would like to visit again next winter. Our dinner at Aaheli was also very enjoyable. Front office staffs are polite.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

The facilities and presentation of the hotel were very good and the breakfast in the dining hall was unique, a facility which is rarely seen in a generally small budget hotel.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

Nice, still have to improve alot of things I am trying to reception but call go to emergency department

rasa dan kepelbagaian makanan yang terdapat dalam vivnta adalah tidak baik kecuali perkara ini adalah baik dan sangat baik

A wonderful place- like a green luxury island in Kolkata. The building is an old palace with garden, open spaces and spacious rooms, well furnished in the style of the last century and the most comfortable beds. We liked the big bathroom and the collection of teabags for a nice cup of tea was a real retreat after a day of sightseeing. Therefore we used the Hotel owned car and driver and we had very informative guide who could answer all our questions. A highlight is the restaurant with excellent food and outstanding service: many thanks to Kanal,Azizul and Manoj- we enjoyed our dinner and your suggestions. Also the team of the front desk was incredibly supportive with our booking problems and typical tourist problems- thank you! For sure we recommend this lovely place and we will return …

I have checked in August and I am new to Kolkata but still I had the really Best experience with a really Spacious rooms. had a lovely and Fulfilling breakfast and Excellent service... I have Loved my stay here and has an amazing experience. Thanks to the staff for all the efforts to make this stay much more comfortable...