Hotel berhampiran Victoria Memorial View point, Kolkata

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Good place very nice and friendly staff overall satisfied with the place one addition could be an in house bar which will add cherry on top except that very good food is good a bit expensive compared to local food but not too much so ok ok for a hotel, rooms are nice for my room i got a nice view so was an excellent experience

Service was too too late. Once i asked them slippers and comb they took 20 minutes to bring and there service was too too late

rasa dan kepelbagaian makanan yang terdapat dalam vivnta adalah tidak baik kecuali perkara ini adalah baik dan sangat baik

Overall..the hotel is within the budget range for a few days stay in Kolkata. The rooms are neat and clean. The view from the 3rd floor non-ac room is somewhat less as it tends to be sideview to the main road. The service is also good as the staff are well mannered. I would recommend this hotel for anyone coming to Kolkata towards the Dum Dum side.

Everything was great, starting from checkin to checkout. The staffs were very friendly and made sure that your needs are attended. The food was great. The bar person was amazing. The location is 30 mins drive from airport. The suite was good

Reshmi ,subhankar, basant ,very good service, excellent timing, good food quality also good service and nice arrangement also good behaviour to customer and nice place ,good decoration also excellent service.

สะอาด พนักงานบริการดีมาก สิ่งอำนวยความสะดวกครบทุกอย่าง ไกล้ศูนย์การค้าสะดวกสบาย การเดินทางไกล้สนามบิน มีสระว่ายน้ำ และฟิตเนต พนักงานต้อนรับ และส่วนอื่นบริการดีมาก

If you want a comfortable stay near the airport for a long layover this place is great. Clean facilities, friendly staff, decent food and drink options and most importantly, 5 mins from airport terminal. Perfect for a layover stay if u have an early morning flight to catch

The Westin kolkata it’s great hotel in this town area love this hotel the hota stud and the food the restaurant swingpol it was great and spicaly thank Ashim thank you so much you’re great person you never say no I love you brother we gonna miss you brother best of luck for your future