Avra Imperial Hotel

We visited and stay at this mind blowing hotel for ten days in beautiful and spacious Suite with private pool and jacuzzi. Our meal plan was all inclusive and we really enjoyed the rich culinary program with four outlets. The service was attentive and friendly all over. Especially the housekeeping delivered an amazing in-room experience with premium amenities, turn down service and high level of cleaning service. It is surely one of the most value for money holidays we ever had. I strongly recommend it

My fiancé and myself have just returned from the most amazing 2 week holiday here. We went for my 40th birthday and thought it was the most beautiful place. We were absolutely spoiled in a modern and relaxing environment When we got to our Suite it had birthday banners on the door, champagne on ice inside, a cake with happy birthday message and the bed had was decorated with rose petals, lovely touch. The Suite was really nice and spacious with the jacuzzi bath in bathroom and large separate shower. All the staff were so friendly and couldn't do enough for us. All of the waiters and waitresses in the main lobby, buffet restaurant and a la carte restaurants were amazing. The entertainment is light but there was always something happening. The food was really lovely, always something to suit from the main buffet, to snacks at the poolside with fresh salads, burgers, fries and more. The Seaside bar and restaurant was great too, we loved the ceviche & fish options. We tried all the a la Carte restaurants. Asian restaurant was our favourite as we love sushi rolls and crispy duck. I went over to Apivita spa for a back neck & shoulder massage and to use the facilities and I have to say it was out of this world. I was told it was one of the best and biggest spas in Chania. We didn't have any complaints at all and would definitely return to Avra Imperial for another WOW stay.

Have just recently returned from a week at the Avra Imperial - sensational would be a word to describe our holiday. Service - impeccable - every member of staff was helpful, friendly, accommodating to our needs and absolutely beautiful with our daughter. A special mention must go to Irene from SayCheese (The on site photographer) she was unbelievable, helpful, kind, and so lovely with us - she captured our holiday perfectly and left us with a huge range of memories we can cherish forever. Food - all Al a Carte resteraunts we’re amazing - fresh, tasty food - quick tip - dine at the Italian for lunch - it’s the same menu as the evening! Room - bathroom a little basic but what do you expect. No iron in the room And limited on site which can be tricky but overall - clean, towels changed daily - bedding every other day - comfy pillows and very comfortable bed and air con was great. Pool area and hotel - amazing - we spent most days by the beach pool as was a little quieter and better sunbeds with cushions + shallow pool for our 4 year old. There isn’t that way of much entertainment but that suited us perfectly as after a long day in the sun we’re in bed most nights early with a little one! Will be returning next year!

All perfect… very nice hotel, friendly staff , good food at many restaurants , very nice pool, kid’s club, , perfect for holiday with children… We had garden view that had a nice view and aldo very quiet… Room was clean modern, cleaning lady very nice, one day leave us some flowers… I recommend for a perfect holiday!

Beautiful hotel and friendly, serviceminded staff & nice to kids, especially Dimitri & the girl who ran the poolbar and the cleaningstaff, but allot of quite tasteless big cantina foods, fewer but better options in the buffe would be better and the beds needed their extra matrass to work

Subject: A hotel vacation experience at the Avra Imperial Hotel, Crete, Greece September 24-29, 2023, we stayed at the hotel as guests. We were thrilled and even upgraded our room to the one with the pool. When we arrived at the hotel, we were informed that we were not staying at the hotel itself but on the other side of the hotel, across the road. We were very disappointed and felt neglected. At the same time, we requested to immediately change the location of the room to the central hotel rooms since we are no different from the other hotel guests. We begged to move a room and fell on deaf ears. We booked a room in a 5-star hotel and not in a hostel outside the hotel. We immediately called the front desk and asked to change a room (name # Maria) she told us that we might change it the next day and they would get back to us and let us know. No one got back to us! After about half an hour the air conditioning in the room did not work. We called reception and they sent a team to clean the air conditioner ducts while we are out of the room. The next day, when we asked to change our room again, we were refused in the name of "sorry" without any explanations. Towards the evening you decided to change our room to a bigger room: a family room called: "Suite" in the same complex. We wanted to change the area not the room. We even offer to waive the pool without a refund Here are the flaws that were in the "Suite": * The entire time we were in the room, our room was not cleaned. Only on the third day after we informed you (picture attached) * During that entire period, the towels in the room were not changed until (again) only after we reminded you on the second day at 16:00. The towels arrived at 19:30. * The room was located next to and behind a large garbage can and we The smell stank all day and night (picture attached) * At the front of the room today are 2 huge generators / refrigerators that continued to make noise (photo + video attached) - 24/7. We couldn't open the balcony door or sit there or talk to each other at all (; * Around and near the room there are constantly workers making noise all day (we asked and understood that a large group should arrive in the next few days to this complex and we need to work there to arrange the "SUKA building" place for them) - as a result the bar by the pool is closed for the entire period. *The shower and toilet in the room were dirty - full of corrosion (picture attached) * The bathroom lock, which is an intimate place - broken (attached photo) * The trash can of the toilet - also broken (picture attached) * TV remote control without batteries. * Mini bar half empty. Until we asked to fill it. (I even ask to pay for the other 2 we drank in the first room) * There is no soap in the dispenser - O.M.G it's basic! * No internet; Because we are not in the hotel itself, there is no internet reception, so the ability to connect the iPhone to the TV fails *The reception service was long, tedious and continuous/ *

I strongly recommend Avra Imperial hotel for summer holiday. Overall a value for money all inclusive package with lots of choice of restaurants and bars. Open spaces, great ambiance, clean and well maintained property ideal for relaxation. Staff is friendly and helpful. We will surely come back

We stayed at Avra for a week. It is our second time here and we love it. Weather is always warm and the massive pools are paradise on earth 🌎 Our suite was spacious, well equipped and clean. Housekeeping went the extra mile to please us. Concierge team made our stay special by organizing our trips and booking dinners for us. Service is always attentive and the locals very friendly. It surely worth every euro we spent

Great property with wide open spaces, vibrant atmosphere and massive pools and beautiful pool lounge. Staff is friendly providing great service especially in housekeeping. The cleaning service is impeccable all over. The rooms are super clean and well maintained. Good quality is in high levels, especially in a la crate outlets. Overall a great holiday package in good price range