I have sent the hotel 2 emails now and had no response from either, which I think is very rude and unprofessional. Baring mind this was whilst I was staying at the hotel. I am writing to express my disappointment and frustration with the level of service I experienced during my current stay at Ammos Luxury Resort hotel. As a frequent traveler, I have come to expect a certain standard of service and hospitality, which unfortunately is was not met during my time at your establishment. Firstly, the condition of my room left much to be desired. The room is not properly cleaned, with visible dust and dirt in various areas especially the toilet floor which I don’t think has been cleaned all the time we have been here, as the same dirt is still on the floor. Additionally, some amenities are not being replenished, such as towels, despite multiple requests made to housekeeping on numerous days they still aren’t leaving new towels. The handle on the toilet door in our room came away every time you open it which caused an issue. This brings me on to discuss the shower problem. I had to put a towel on the outside of the door because if I don’t then the room gets flooded with water. This is certainly something that I wouldn’t expect to have to do in a 5 star hotel. Moreover, the dining experience at your hotel is subpar. The quality of the food served does not align with the prices charged, and the service at the restaurant is non existent when it comes to being served at the table for items such as refreshments. The staff or more like table cleaners than waiters. This makes me feel unappreciated as a paying guest. Also whilst I appreciate the effort put into offering a variety of food and beverage options, I was disappointed to find that the juice available for guests was of not great quality. The juice served appeared to be cheap and was evidently high in sugar content, which did not align with the expectations I would have from a reputable hotel like yours. There is also supposed to be a speciality Greek restaurant however from speaking with other guests it would seem the food that is served is exactly the same as the main restaurant. This is supposed to a unique restaurant that serves home cooked cuisine for guests. Also the layout of the ‘Greek’ restaurant is more like a cafe than a sit down evening meal. I would also like to bring to your attention some issues I encountered with the lobby bar service during my stay. Unfortunately, I am disappointed with the level of training and expertise demonstrated by the bar staff, particularly in their ability to make cocktails and their knowledge of basic spirits. To the point that the staff on the lobby bar are from house-keeping. They do try to do their best but it is unacceptable. How can you run a bar for a 5 star hotel with housekeeping serving. Throughout my stay, I visited the lobby bar on several occasions and was dismayed to find that the staff seemed unfamiliar with how to prepare common cocktails.
Terjemah