JW Marriott Masai Mara Lodge

We just stayed for 5 nights at the one-of-a-king JW Marriott Masai Mara Lodge and we can honestly say that it was the best vacation we ever had. Everything was simply perfect. From the staff, to the food, to the location, to the lounge, to the tents, to the amenities…Words cannot even describe how unique this trip was! Thank you to Jacob and Gedeon, who were the best guide we could’ve dreamed of. They did all they could so that we could see the big 5 and even more(hippos, crocodiles, girafes, leopard with her cub, tens of species of very unique birds, and so much more). We even managed to see a lion hunt a hyena as well as three lionesses hunt a warthog(pumba for the reference). They were such sweet people and did everything they could to make our experience unforgettable(such as two picnics in the wild), which they clearly succeeded to do! Thank you to Victor(barman) who made sure we were never missing anything when we were at the lounge, such an amazing person full of energy and positivity. Thank you to Shillian(waiter) who served us every lunch and dinner and made sure everything was up to our expectation and even more. Thank you to Johnson and Anne(house-keeping) who wrote very nice words of wisdom every time they went to clean the room, which was always perfect. They even gave us some souvenirs on the last day which we will keep very preciously. Thank you to Thelma(reception) who was so glad to see us and ask me if she could do anything to make sure that we felt good. I asked her if we could have a sunset tent because my wife adores to watch them especially in this environment and she made it happen. She also noted that it was our honeymoon trip and did a great design on our bed when we arrive, simple amazing! Thank you to Diana for giving us wonderful gifts and souvenirs so that we can remember our best trip ever when we look at them, such a lovely person. Thank you to Kennedy(photographer) who made sure we would be able to keep every single picture we took during our safaris with the camera that they provide. He even edited the best ones to add another great touch to the experience. Thank you to Joseph(mister Hippo!) who taught us so many swahili words and phrases as well as a lot of history about the wonderful culture that they have. And of course, thank you to every other person who made our journey the best that we ever had in our entire lives. Tutaonana baadaye marafiki!

Amazing in every way. Staff, food and room were stellar. Game drives are magical. They were doing some construction during our stay due to some flooding which is understandable but a bit uncomfortable. Truly my only complaint, otherwise 10/10.

If you want to experience GREAT service this is the place to stay. I have visited plenty of top hotels and have not experienced such dedicated service as this JW Marriott. The staff went above and beyond to satisfy anything we asked for. I would of mentioned their names but sadly I'm not good in remembering names.