Firstly the location, the hotel is directly on a beautiful ***** of beach with snorkelling opportunities literally metres into the water. The views of the islands etc are stunning and Ton Sai pier is a very short taxi boat (100B per person Vs the hotel 1,200B per trip) and is a vibrant and buzzing little pedestrian town. Unfortunately, the hotel doesn't live up to the environment. It has so much potential but just appears to be run down, neglected and uncared for. Everywhere you look there are endless maintenance jobs that need doing. Worth noting that there is nothing that directly impacts your stay but it just gives the impression of not caring. Broken fences, fascia boards hanging off, every wall or wooden structure needs repainting, what looks like a construction site on one side and a dumping ground on the other. Non-functioning fountains, overgrown gardens, and some villas that look condemned. There seems to be plenty of staff but they just seem to have no one managing them and they were continuously on their phones. I've seen reviews stating the staff were rude and my personal impression is that they are not but they don't speak English very well and this could be misconstrued as rude or not caring. There is a restaurant onsite and even though breakfast is included after day 2 we preferred to pay to eat at one of the neighbouring hotels. Goes without saying that we also ate every other meal at the other hotels. Interestingly even though breakfast is 7am to 10am they have a sign-up inferring that they really want you there between 8 and 9! Would I stay here again? Yes, but not in its current state, the rooms were generous sizes, tidy and everything worked and to its credit, the prices were reflective of the standard of the hotel.
60 Ulasan