Lwowska 1

My husband and I stayed at this hotel on May 4-5, 2024. We pointed that our arrival would be 1-2 hours before check-in time. We were told we would be checked in if the room was ready. We arrived, the room was not ready yet, we were told to wait an hour and a half. We left and came back after a while (1h) and sat right next to the check-in desk. There were 2 staff girls at the desk. It was May 4, 2024. They saw that we were sitting and waiting, but did not tell us anything. There were no other people checking in. After waiting for 20 minutes my husband asked if the room was ready. It turned out to be ready. It is strange that they did not say that, they saw that we were sitting and waiting. We received the room, and when we entered it, it turned out that it was not the type of room we had booked and paid for (we paid for attic room but received without attic on the 2/4 nd floor). We went back downstairs and asked for our type of room. We were told that it was hot in those attic rooms and they were trying not to put people in there (which is strange, because all the rooms have air conditioning) and that they had upgraded us for free. This pissed me off as they didn't even give me any notice about the room change. I asked them to give us the room we booked. After another 15 minutes of waiting we were given the keys to another room. When we arrived at the room on the top floor, it turned out the key didn't work. My husband went downstairs and the employee did something on the computer and said that the key should now work. We ended up checking into our room which was not hot and stuffy as they said. I don't know what was the real reason. Bottom line: we checked in 20 minutes later than the total check-in time, I am 9 months pregnant wildly tired from the process, 0 apologies from the staff. It was a horrible and sad experience that ruined the impression of the trip. The staff needs to be vetted for professional suitability.

Our stay was great, however my reservation came with a free garage parking which I did not get.

Great hotel with a good breakfast choice the only let down was the shower in the room which was horrendous.The location is 5 minutes in a taxi to the main square which was fine as the taxis are cheap.Would definitely stay here again if the shower was better I know it sounds petty but it was ridiculous.

Great sized room with seating area, hob kettle iron and ironing board.. Large comfy bed.. Floor to ceiling windows which open in! Large tv but couldn't find any English channels (only wanted for background noise) fridge had a selection of items to purchase.. 2 cans of sparkling water complimentary along with tea coffee and sugar. Shop on the corner for milk etc. Breakfast good selection of hot and cold (beans only served once to hubby's dismay) 20 minute flat walk to the main square or tram stop directly outside. Can't comment on sauna spa as never used. All staff we came across friendly and helpful. Late flight home 12 o clock check but baggage area behind reception. Lovely place!

I would never stay there again. They make breakfast with all pork. If you Aks to make it better so they won’t do any changes. Food in restaurants is so boring. And the housekeeper even don’t understand that they must change the glasses. They wash it there! It’s not their fault but hotel is definitely 3 star maximum. And when you come people in resection don’t say hello to the guests. The channels only in polish! It’s like polish people live there only. This is so bad! The only positive I can say about it is that the spa is amazing. I would do it again. But live there - never! I came to AC Marriott. It’s really hight class 4 star hotel!

Very disappointed that there were a lot of items not available at breakfast. Sevices ended early. The room was cold. Considering these problems the price should have been lower.

This place is a joke We arrived yesterday and no bar open We arrived back after 12 hours on tours to be told at 8.45 that the bar was closing Theirs no bar open even tho they told us yesterday that it would be open today Poor hotel and terrible staff

Great hotel near main square only 5 min ride on tram which is right outside hotel (very cheap 38p Pp) hotel is lovley very clean and rooms great we had a superior room with huge bed and lounge area with comfy sofa - tea and coffee facilities and also ironing board and iron in cupboard. Bed comfy slept well no noise at all. Towels changed every day and Always came home to tidy room Reception were helpful We had breakfast included in our stay lots to choose from the only thing lacking was a toaster which would have been ideal We ate at the restaurant the first night - that was the only downfall was hit great at all food very disappointing Apart from that we had a great stay - booked excursions through Viator very easy Visit the main square loads of food and bars to choose from

Very good hotel for a city break in Krakow. The hotel is about 30 minute walk from the city centre or you can get there quicker using the tram. Overall, the hotel was in a good location close to Schindler's Factory museum and Jewish quarter. The room was huge and nicely furnished with a comfortable double bed. The room I was given had a kitchenette. The only downside was that I think they should install a safe in the rooms just for peace of mind. The breakfast was very good with cereals, breads, scrambled egg, sausage and bacon and a good selection of hot/cold drinks. The sauna and steam room was a good feature for rainy days. Overall, it is an excellent hotel for a city break and I would visit again one day.