Hotel berhampiran The Princes Czartoryski Library - Branch of the National Museum, Krakow

Nice quiet room really close to the old town. Really convenient with a shop next to the hotel. Recommended if visiting Krakow really happy with my stay there

If I could give this hotel more than 5 stars, I would ,it us spotless, rooms are very spacious, great location ,just a 10 minute stroll away from the main square and right across the street from the shopping mall. Very quiet location, but it is not far from everywhere you need to get to .from the moment you enter the hotel to the minute you leave, it is just brilliant. The staff were fabulous, very helpful, and always smiling

We arrived very early in Krakow & were able to leave our bags 1st thing in the morning to go & explore. Location very close to old town & a comfortable 5/10 mins walk. Our 1st night was not great due to other guests making a lot of noise. We mentioned this in the morning & were lucky enough to be moved to a different room which was perfect 😊the breakfast was lovely & varied & I was over the moon to have a Greek salad one morning! It maybe a good idea to label a couple of the dishes that are not familiar to the British, as I like to try different foods but came unstuck with one of the items which was very fishy! Maybe my own fault for trying 🙃

Our stay was really very pleasant. The location in the Old Town was perfect and the staff was always so friendly and helpful. It was a real pleasure to stay with you. Brealfast was excellent and in a very agreable environment. When my family will come to Krakau next year, I will advise them to book at the Best Western.

Loved this hotel a stones throw away from the old square so very well located ,,friendly customer service on the reception who were very helpful ,rooms were very spacious and more than adequate for a short stay myself and 14 year old stopped here for 3 nights and were very impressed with the cleanliness and very high standards presented by the hotel ,the breakfast was good and served up to 11am daily and there is something to suit everyones taste , luggage storage is also available for your day of departure if you have a late flight check out is by 11am so again very convenient .overall experience was excellent highly recommend and will look to return when next in Krakow .

Very nice very clean very comfy hotel The price was very good, room maintained everyday fresh sheets fresh towels Very big rooms very happy with my stay here Only thing I would suggest is asking for a room which doesn’t face the road side, there’s a crossing with a little ticking noise that you can hear from very early morning

It's a really nice hotel! The bed is big and comfortable, and the breakfast was delicious. It is not near to the krakow train station but you can ride No. 52 tram right in front of the hotel entrance to get there!:)

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays

Hotel lovely and clean, the rooms are basic but cleaned well every day, coffee and tea and bottled water in your room every day, our children stay in the room next door, i paid for a 3 bedroom but it only had a sofa bed in that was a bit small. Breakfast was lovely, lots to choose from. bar staff friendly and help full reception very helpful the hotel is about 3 miles from the main town and we got a taxi that was about £4.00 each way but more in busier times!

This was a perfect stay. The hotel has a 3 star rating but the service and the physical conditions are similar to a 5 star facility. They had robes in addition to towels in the room which was a pleasant surprise. I also had the chance to eat at the restaurant downstairs, which offers tasty meals for affordable prices. Members of the staff were kind and knowledgable, the bed was comfy and everything was super-clean. The only downside is the location, it's 20-25 mins from the city center by tram. But if you have engagements in the southern part of the city or you don't mind the commute this is the perfect hotel for you. You couldn't get this quality for this price in anywhere in the old town.