Ulasan Scarletz Suites Kuala Lumpur, Five Senses

Ini adalah apartmen yang dihias seragam oleh pemaju. Terdapat beberapa ejen di meja depan di tingkat satu. Seperti yang anda boleh lihat dari papan tanda yang menyatakan wifi dalam gambar pertama, tidak kira yang mana anda tempah di Ctrip, ia adalah pangsapuri yang sama. Jenis bilik dan hiasan adalah sama, tetapi perkhidmatan dan harga berbeza sedikit. Mana Mana adalah yang paling murah, diikuti oleh yang ini. Saya telah menginap di Mana dua kali, dan mereka mengenakan deposit 200 untuk daftar masuk. Saya pernah menginap di hotel ini sekali, dan mereka tidak mengenakan deposit. Ia tidak menyusahkan seperti Mana, yang perlu mengisi borang dan prosedur lain. Saya menunjukkan kepada meja depan ID orang yang menempah tempahan, dan mereka memberikannya kepada saya. Mendapat kad bilik. Ia mengambil masa tiga hari untuk membersihkan bilik di pangsapuri ini. Alat pembersihan disediakan di rumahnya (gambar 9), dan perkhidmatan dalam semua aspek adalah lebih baik daripada Mana.

Hotel baru dibuka, kebersihannya OK, tetapi masa air panas agak singkat

Secara keseluruhan, tidak teruk. Bangunan baru, pusat bandar. Tetapi! Adalah tidak realistik untuk menunggu lif, sentiasa terdapat ramai orang di kolam renang, tiada pembersihan sepanjang minggu penginapan, dan tidak sepenuhnya jelas cara berinteraksi dengan hotel - elm dari bilik tidak bekerja, penerimaan hanya berurusan dengan mengeluarkan kunci. Tetapi mereka berjanji untuk membantu. Bilik-bilik agak kotor - rambut, kotoran pada linen katil, hidangan tidak selalu mencukupi - 3 garpu dan 1 sudu. Selain itu, semasa mendaftar masuk, mereka mendapati katil pecah separuh, mustahil untuk tidak menyedarinya semasa membersihkan bilik, pengurus datang dan berkata jika saya mahu. Bilik percuma, tukar nombor) ditukar)

⚠️SCAM⚠️ This hotel serviced apartment does not refund deposits (200 Malaysian), does not offer any hotel services such as soap and house cleaning, and our room was infested with cockroaches and they refused to give us a refund. Trip.com will not help you get your money back. They gave me $3.35 to “make things a little better”. Details below. 1. The hotel requires a deposit, but will not refund your deposit. They lied to us, and to Trip.com about the deposit in order to not pay. When checking out they said they would automatically return the deposit within 5 - 7 days. 7 business days later I contacted them and they said I need to fill out a form, and they sent me a google form. Then I asked Trip.com to contact them and they told trip that I do not have to fill out a form, the deposit was already sent to the bank on the day I checked out. They said that it was up to my bank to return the money, and that it may take up to 20 days. Trip.com was not able to acquire a receipt from them, and when I contacted the bank they said they had not received any money or message from the hotel. After telling Trip.com this they said they talked to the hotel again, received the same message, and were not able to help me. 3. The front desk and the rooms are run by a different company. As a result, you will not receive room service in a timely fashion or at all, and this is by design to save the company money. A common complaint overheard whenever I was in the lobby was people being unable to reach the room service hotline despite calling them again and again. The front desk will then attempt to contact the room service which takes another ten minutes plus, and then you have to wait 30 minutes to 1 hour for the room service to arrive. This is all by design to limit the amount of paid employees they have to maximize their profits by charging too much for a service they have to be begged to provide. 4. The worst was the cockroaches. We counted 16 cockroaches in our room! We arrived at our hotel room in the late evening, and we contacted the manager after seeing just a few to ask for a new room. We were told there were no new rooms available, and we were told they would not give us a refund. Most hotels were fully booked so we decided to stay and fight for a refund. An hour later a man arrived with bug spray and sprayed the entire room. In the morning, we tried to get a refund but the manager Ibrahim said he would not give us a refund “because we slept in the room”. What else were we supposed to do? Sleep on the floor? Sleep on the street? This was the worst service I have ever received from a hotel. DO NOT BOOK THEM. You will not get your money back, and Trip.com will not help you get your money back. They gave me $3.35 to “make things a little better”.

bad experience . booking done and deposit paid online as i will check in late (told by reception to pay). arrive at property around 2am , shock that they reception never left key and room number for my booking . stranded at the hotel with my 2 kids for 1 hour ++ . call never answer , whatsapp and message also never replied . call more than 10 times 🤬 ended up do another booking with double price for that night from another hotel . So bad service !! i hope someone else never experince like this .

Location is good But other things are very bad Fridge are so dirty and stain in the fridge. Cleaning equipment right front when I enter in the room. Hair dry on the floor. Room is very dusty and no towel in the bathroom. I left my key in the room and no one help us and we sleep all night in the hotel lobby. No amenities in the room no water or any other drink available in the room. Glass are also so dirty. All pictures are attached.

Absolutely loved my stay at Scarletz Suite! The suite was clean and had all the amenities I needed for a comfortable stay. The location was perfect, with easy access to nearby attractions.😍

Good location and nice room . Only lift need to wait too long

Great location , and room was clean and tidy . Parking is rm5 flat rate for guest . Will come back again next round

Nice stay, complete with everything you need. Easy access to town, near klcc. I really enjoyed stay here😊

an amazing view 😍 very central

Love The area and places. As bit difficult check in

very recommended to stay here..service was very good..very nice place

the hotel was in good condition. very clean and tidy. overall the hotel was great and the location is strategic