Hotel berhampiran Masjid Tajul Akbar Indera Mahkota 14, Kuantan Pahang, Kuantan

Tidak sama dengan mula-mula buka, staf yang ramah & bersopan. Kini staf yang tidak mesra, sesi malam macam warga asing yang berkerja di meja hadapan. Peralatan bilik, kurang baik. Bilik air tidak hygiene, cahaya di kaki lima kurang. Bab harga RM120.00, ikut kemampuan. Penarafan saya perlu turunkan harga mengikut kondisisi bilik sekarang.

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.

Semua okay lena tidur.bantal tilam best. tak bising..cuma aircond lmbt sejuk, tong sampah tiada dalam bilik & heater mandi mcm ada shot sbb on off sendiri masa mandi. tiada lif. parking free.

Arrived at the guesthouse for check in quite late at mid nite. Booked for 2 rooms and requested for side-by-side rooms or very near to each other. At 1st they wanted to allocate at 2 different places which I declined. Finally, only given rooms facing slightly each other. Was informed beforehand that water heater in one of the rooms does not work, so…have to accept since we have no other choice. Have to enter different entrance from the reception area to get to our rooms as this place is of shoplots building. No lifts & have to walk up the staircase which is also not clean properly. Rooms condition are bad & not clean properly. Curtain and it’s railing are about to collapse! Linens & bedsheets have visible stains with a few ink/pen scratches on a few spots. Towels are faded with a few have holes on them. Phones in the room didn’t work or no connection to reception when tried to complain. As we are tired and lazy to go down to reception, we tried calling the reception many times using own phone but nobody bothers to pick up. At last, we use the towel and our own shirts as linen to cover the dirty linen. Lock (inside & outside) at toilet Door is broken & main entrance door only use the doorknob lock in one of the rooms. Leakage on the bottom part of the sink. Found left over rubbish in plastic bag from previous tenant(?) maybe behind the bedside table. What a mess we are in! Rooms equipped with TV but only a few channels are accessible. No fridge, provide with jug ( but you have to go down to pantry area located next to reception to get hot water) & 2 mugs. No tea/coffee/sugar & mugs have lipstick stain on them. Wifi service is stated as available but you can’t get connection from the rooms area actually…so don’t bother & dont waste time trying to get the connection. Will not stay at any of the Sun Inns chain in future.

Suasana bilik xde nmpk mewah sngt, tap mmg selesa....yg pling best mknan time bekfast sedap2 n bnyk menu

The price of the room was reasonable given that it was during a Malaysian festive season as well as a long weekend break. Our room (suite) comes with a smaller room with an attached bathroom which is convenient for the four of us. Both rooms are equipped with standard amenities which is a plus point. The location of the hotel was tucked behind the main road so there was minimal noise level from the streets. The check-in and check-out process was hassle-free. In a nutshell, this hotel is well priced for a short stay in Kuantan.

1 Katil King & 1 Katil Bujang. Nilai yang baik untuk wang. Dekat dengan bandar. Tandas yang menakjubkan dengan pemandangan luar 🤩. Bilik selesa untuk keluarga. Tiada chiller & sejadah di dalam bilik. Seterika di luar bilik. Berhampiran lif. Pengering rambut di tandas. Kakitangan sangat ramah. Air Coway, microwave & mesin basuh di lobi. Keseluruhannya bagus 😍

Terbaik,,staff very friendly..lokasi strategic area bandar..nak cari kedai makan pon senang..hotel selesa,,berbaloi..parking sebelah hotel jer..cuma kene rajin cari sikit..sangat berbaloi..terbaikk..kali ke2 repeat hotel ni..next time boleh repeat lagi..

bilik agak kecil. tapi boleh lah, selesa jugak. hotel agak lama, bingkai cermin agak berhabuk, tile tandas agak lama. tandas agak sempit bagi saya, kurang selesa tapi served the prpose. breakfast ok, tak banyak pilihan sangat tapi sedap dan enak. saya cadangkan chef untuk adakan jugak salad dan dressing. saya suka makan roti bakar dengan salad dan chicken slice, ala-ala subway ت nasi minyak tu tukar jadi nasik goreng je, makanan sarapan kan. nasik minyak macam makan tengahari. parking bawah tanah agak sempit dan menakutkan rasa nak turun. parking luar agak terhad tetapi ada parking bandaran di sekeliling. suasana malam yang tenang walaupun di tengah bandar dikelilingi tempat-tempat tumpuan seperti masjid negeri, muzium, dan menara kuantan.

Bayar utk bilik lain tapi dapat bilik lain. Staff ada yg tak pro-aktif. Mcm malas dan blur. Sampah @ tray makanan yg diletak tepi pintu bilik lambat diangkat, tak diambil smpai berhari bermalam. Chef mcm tak berapa suka duduk kat booth makanan. Bila nak order masak/makanan takde.. sekali nak oder baru datang ke booith. Asyik nak kena panggil je. Time check out nak keluar main lobby dan turun tangga utk tunggu kereta takde yg ramah nak tegur tanya @ tolong angkat beg padahal depan mata diorang je. Sendirilah angkat turun tangga dan masukkan beg yg besar + barang2 ke dalam kereta. Ubahlah tabiat kerja yg tak cekap. Hargailah rezeki kerjaya. Ceria dan mantaplah melaksanakanlah tanggung-jawab anda dgn efisyen. Terima kasih.