Julian
3 Januari 2025
Our recent stay had both highlights and frustrations. The hotel enjoys an excellent location in a quiet area, surrounded by numerous dining options and major landmarks within walking distance. The rooms were consistently clean, and housekeeping provided attentive daily service. Staff generally showed willingness to help when issues arose.
However, several issues impacted our stay significantly. While we appreciated being offered an upgrade, the execution was problematic. We were initially placed in an upgraded room for one night before being told we needed to move, suggesting possible overbooking during the New Year period. The second upgraded room had serious plumbing issues - the bath didn't function properly and the bathroom would flood even during regular showers.
What particularly concerned me was being asked to write a 5-star review in exchange for the upgrade. This practice feels inappropriate and undermines genuine customer feedback. In retrospect, I would have preferred staying in our originally booked room without the complications of changing rooms and dealing with maintenance issues.
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