Hotel dengan Pengambilan dari hotel di Kutchan

I want to give top marks for customer recovery for Chalet Ivy. I booked five nights there for a Feb ski trip in october 2022. It was confirmed by Agoda, the booking agglomeration site. But 3 weeks before the trip, they claimed they couldn’t find the booking and had to cancel the booking. The fault seemed to lay with their 3rd party wholesaler for rooms. With sky high costs and low availability at this stage, I freaked out. But Vladi the reservations officer from Chalet Ivy manager managed to re-book me in albeit at a slightly higher price- offset by the compensation I received from Agoda. We even had an upgrade to a Mt Yotei view room. Great save. Also a shoutout to front reception staff like Rou Hong who was so helpful. All in a great experience staying at the Chalet Ivy

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

Always is a pleassure to have my morning coffe here, thks guys Reijith and Anand 👏👏👏👏👏 you made my day very smooth and easy to go ahead amazing service and very professional. Dont change be the same thks again

Our family stayed at Ki Niseko for 3 nights in early January 2024...one of our best experiences. Located next to Hirafu Mountain Center and Holiday Pair Lift 1, it's convenient for us to pick up ski gears at a counter inside the hotel and directly ski in & out. This area is less crowded than those around Ace Family Lift at the west of Grand Hirafu...thus, an ideal place for beginners. Our Nitori Room is spatial, cozy, clean, and fully equipped with various facilities & furniture, including stoves, oven, dishwasher, laundry machine, utensils, dining table, etc. Our room was supposed to have Mt. Yotei view. Unfortunately, there was heavy snow & cloudy during our first 3 days. If you visit Niseko during heavy snow season, booking the volcano view room is at your own risk. Majority of the hotel staff are international. They are professional, friendly, and helpful. The hotel offered our family complimentary private onsen and transfer to Hirafu Welcome Center's bus stop. Breakfast is delicious and with sufficient variety of foods, though the menu was nearly the same everyday during our stay. All in all, we would recommend Ki Niseko and hope to come back again.

Terletak di Kutchan, Casi 67 Chalet berada dalam lingkungan 15 minit memandu dari Pusat Peranginan Gunung Niseko Grand Hirafu dan Gondola Niseko Annupuri. Chalet ski ini berada 12.6 km dari Kawasan Ski Antarabangsa Annupuri Niseko dan 31 km dari Resort Rusutsu.Setelah sehari suntuk di cerun, berseronoklah dengan kemudahan rekreasi, yang termasuk tab spa. Chalet ini juga menampilkan akses Internet wayarles percuma, tempat simpanan peralatan ski dan bantuan pelancongan/tiket. Dengan pengangkutan ulang-alik (dengan surcaj) ke tempat berski, anda akan cepat sampai di cerun.Kemudahan yang ditampilkan adalah termasuk daftar masuk ekspres, daftar keluar ekspres dan kakitangan berbilang bahasa. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 2 bilik tamu yang dihias secara berasingan, serta menampilkan dapur dengan peti sejuk dan ketuhar. Televisyen LED 65-inci dengan program satelit disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi meja dan tempat duduk berasingan.

Terletak di Kutchan, rumah percutian ini berada dalam lingkungan 15 minit memandu dari Pusat Peranginan Gunung Niseko Grand Hirafu dan Gondola Niseko Annupuri. Rumah percutian ski ini berada 12.6 km dari Kawasan Ski Antarabangsa Annupuri Niseko dan 30.9 km dari Resort Rusutsu.Manjakan diri anda di spa yang menawarkan urut. Ciri-ciri tambahan di rumah percutian ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan tempat simpanan peralatan ski. Pengangkutan ulang-alik ke tempat berski (dengan surcaj) menjadikannya mudah untuk mencapai cerun.Kemudahan yang ditampilkan adalah termasuk daftar masuk ekspres, daftar keluar ekspres dan kakitangan berbilang bahasa. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda dalam rumah percutian yang dihias secara berasingan ini, menampilkan sebuah dapur dengan sebuah peti sejuk/penyejuk beku saiz penuh serta sebuah ketuhar. Terdapat balkoni persendirian.Televisyen skrin rata 42 inci dengan rancangan satelit sebagai hiburan di samping akses Internet wayarles percuma memastikan anda kekal terhubung.Kemudahan termasuk sebuah telefon serta sebuah meja dan satu tempat duduk berasingan.

We were greeted warmly at the front desk by Taito (cute Japanese boy who speaks good english with a Thai accent! I mean this as a compliment). Was pleasantly surprised when he allowed us to check in even though we were 2 hours early. Shortly after entering our room, Taito personally knocked on the door to give us some items which my parents requested. He was also standing out there in the bright sun to say goodbye when we were loading our luggages into the rental car after checking out. I rate Taito's service and attitude: 5 Stars!!! Room had a kitchen with full set of appliances, utensils and crockery. Fridge had drinks, juices, milk, butter, jam, and even sausages for cooking. And there was a basket with cereal, apples, banana and 2 loaves of bread for our breakfast needs. Overall, this was a very nice and enjoyable stay. The only gripe I have is that the hotel did not allow me to make any change to my dates (not sure why as it was late April and not peak ski-ing season), even though I offered to make another booking first before cancelling(have done this sort of arrangement with other hotels in Hokkaido so I know it's possible). It would have been perfect if the hotel can offer some flexibility to their guests. After all, plans do change due to various reasons. Hope to be back in future and see that they're more flexible the next time round. Till then, thank you and cheers =)

We stayed in a 2 bedroom apartment and found it to be very comfortable. The rooms were a good size, especially considering this is Japan (where rooms are typically very small), the beds comfortable and it was great to have a kitchenette and laundry in the apt. Also, location is great - very close to the main drag, to the food trucks and to the free shuttle to get us to/from the main Hirafu lift/gondola. Staff all very friendly and helpful too! However, note that there was just 2 of us. If you were more people, or with kids, then the living room was a little small.

We booked a private room for 1 king as a last minute extension of our ski trip to be close to hanazono ski resort. The common living room area/lobby is extremely cosy with complimentary hot tea and coffee that can be enjoyed by the fireplace throughout the day. Super comforting after a cold day out. We also got to meet the owner Cliff who helped us get to and back from the resort, train and neighbouring Kutchan for dinner. The inn team are also extremely helpful in making reservations and travel arrangements, which made a big difference since the area is much less convenient than hirafu. Complimentary breakfast was a nice touch. They have standard toast and cereal laid out. as well as a hot dish of scrambled eggs, pancakes etc brought to you when youre ready to eat. There is a shared laundry machine, as well as some snow toys and boardgames. Overall had a lovely time here. I felt taken care of. Had a really good experience and human touch. Thanks.

Apabila anda menginap di Gondola Chalets in Kutchan, anda akan berada berhampiran lif ski, tidak jauh dari Pusat Peranginan Gunung Niseko Grand Hirafu dan 12 minit berjalan kaki dari Niseko-Shakotan-Otarukaigan Quasi-National Park. Pangsapuri ski ini berada 12.8 km dari Kawasan Ski Antarabangsa Annupuri Niseko dan 39.3 km dari Resort Rusutsu.Setelah sehari suntuk di cerun, berseronoklah dengan kemudahan rekreasi, yang termasuk akses ski masuk/ski keluar.Kemudahan yang ditampilkan adalah termasuk tempat simpanan bagasi, kemudahan dobi dan peti simpan selamat di meja/kaunter hadapan. Tetamu boleh menggunakan pengangkutan ulang-alik lapangan terbang dengan membayar surcaj manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 16 bilik tamu yang dihias secara berasingan, serta menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan ketuhar. Bilik mempunyai balkoni atau laman dalam persendirian. Televisyen skrin rata dengan program satelit menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi peti besi, dan anda juga boleh meminta untuk tilam futon tambahan.