Hotel berhampiran JR Hirafu station, Kutchan

Lobinya cantik, dan mangkuk nasi babi yang dipilih dari 4 menu Hokkaido sangat bagus! !! Di samping itu, kakitangan di tempat makan sangat ramah dan saya sangat gembira untuk bercakap dengan suara rendah untuk anak-anak. Persekitaran semula jadi yang dilihat dari tempat makan sangat baik, saya rasa saya ingin melawat lagi pada musim sejuk. Saya rasa banyak orang tinggal di hotel, tetapi saya rasa tidak sesak kerana ruang dalaman hotel sangat besar.

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

From the moment we arrived, we were greeted with warmth and professionalism. The reception staff went above and beyond to ensure a smooth check-in process and made us feel welcome from the very beginning. Throughout our stay, every interaction with the hotel team was met with genuine kindness and a willingness to assist. The attention to detail that the staff exhibited was truly remarkable. Our room was always impeccably cleaned and beautifully presented, making us feel like we were stepping into a sanctuary each time we returned. The housekeeping team deserves special recognition for their diligence and dedication in maintaining such high standards. We were also thoroughly impressed with the outstanding dining experiences at the hotel. The chefs' culinary skills and the waitstaff's attentiveness created an exquisite dining atmosphere. Each meal was a delight to our taste buds, and we appreciate the effort that went into crafting such memorable gastronomic moments. Beyond the physical aspects, what truly sets your hotel apart is the genuine care and personal touch that your staff provided. Whether it was offering insightful recommendations for local attractions or going out of their way to fulfill our requests, the level of service we received was exceptional. Please extend our heartfelt thanks to the entire team, including the concierge, housekeeping, restaurant staff, and anyone else who contributed to making our stay so extraordinary. We sincerely appreciate their hard work and dedication. Our time at the hotel exceeded our expectations in every way, and we will undoubtedly cherish the memories we made during our stay. The staff commitment to providing an outstanding guest experience is evident, and we look forward to returning in the future. Once again, thank you for making our stay truly remarkable. We wish you continued success and happiness in your endeavors.

Located in Makkari-mura, this vacation home is within a 5-minute drive of Lily Park and Makkarigawa Kasenkoen. This vacation home is 8.5 mi (13.7 km) from Rusutsu Resort and 10.4 mi (16.8 km) from Niseko Mountain Resort Grand Hirafu.Make yourself comfortable in this vacation home, featuring a kitchen with a refrigerator and a stovetop. Complimentary wireless internet access is available to keep you connected. Conveniences include a microwave and a rice cooker.

Location is good - (1) 2 minutes walk from Hirafu Intersection bus stop (2) slightly below 2 minutes to Momiji stop which is one of Hirafu free shuttle bus stop which you can conveniently travel around the area. Room was spacious, cleanliness was tip top and provided with all necessary amenities. Their welcome gift really surprised us. Staff was friendly and accommodating. Shuttle service to the nearest train station was also available. Overall, we did enjoyed our stay 😊

Do not recommend anyone to stay here - we were overcharged erroneously. Also the hotel is quite bad, more like a hostel but with hotel price. Also gave the below review to hotel (in person and over email) but they don’t even bother responding to me - they obviously don’t care about customer service or guests’ stay. Objectively, the hotel looks quite decent when we booked it on hotels.com but it was quite a terrible stay. Cons: - Do not book any ski services through the link the hotel provides. Hotel tried to charge us for ski lift passes which we didn’t know were booked. We made an enquiry for the lift passes but there was no payment page so we had assumed it’s not confirmed and separately booked it with the vendor. We received no emails which clearly said we had successfully booked and the at payment was due at the hotel. The emails on this service that the hotel sent were bundled up with other services which we had indeed paid for and bought. The hotel made the entire service very confusing and had led us to believe nothing was due and in the end they did not ask for our permission and charged me from the credit card used for security deposit for the room - something completely unrelated. - We were given a room that was already occupied at check in and was horrified to find out when we opened the door that it was already occupied. Check in process took 30 minutes total as a result, which is excessively long and slow and as a result we had missed the hotel shuttle bus to the city centre when we had told the staff we must make the bus in order to make our dinner booking - - We were given misleading information a few weeks prior to our arrival (by James, the manager, over email) on how it would be very easy to call a taxi when we arrived at Hirafu welcome centre if we missed the hotel shuttle bus. The manager, James, clearly told me this over email with the knowledge I’m arriving on Christmas Eve. When we arrived at the welcome centre, we were told all taxis are booked out for the Christmas period. This was something the hotel could have easily known / solved by suggesting we pre book a taxi in advance. - Despite the hotel knowing it’s a peak season (Christmas Eve, Christmas Day, Boxing Day), the hotel’s shuttle bus schedule is extremely impractical and it runs for only once an hour in the evening. It’s impossible to order a taxi during this period and to walk because it’s so cold but most people’s dinner reservations are either at 6 or 630 or 8/830. The shuttle bus times means it’s impractical to finish skiing and catch the shuttle bus and to come back to hotel, shower, change and catch next shuttle bus without leaving the ski resort 3 hours prior even though it’s only 5 minutes away by drive. I find it speechless why the hotel would only have one bus operating when it has 3 shuttle buses at its disposal. - - The night receptionist girl (she must be on a working holiday) and the staff generally (including the reservations manager, Ja

I have been staying at the Green Leaf off and on for over 10 years. It is an excellent location for ski-in, ski-out, but unfortunately the hotel services have gone downhill. I had two rooms, and the Wi-Fi never worked in either room or the routers could not be fixed. Limited Wi-Fi was obtained by using a neighboring room. The room radiators which was convenient for drying gloves and ski clothes, I was informed, have been permanently turned off. Most disappointing of all is the morning breakfast. My family and I had always looked forward to it, but it has continued to get more frugal and sparce every year and is now comparatively poor from what it was 10 years ago. The hotel is trying to save money in the wrong way. It is obvious that the entire setup is now being outsourced. The supervisor in charge is very nice and personable, and doing his best with what is available, but the food quality is very average, and even the personnel are no longer Japanese. There used to be a nice coffee station as you exited the buffet room. It is gone. Real cream for your coffee, gone. Nuts, grains, and raisins for yogurt, gone. Assorted cheese section, gone. Assorted multigrain breads, gone, and the general food quality has become cheap. The Goshiki Restaurant, from 2nd hand sources, all expressed their disappointment with this evening restaurant in the same way as the breakfast. If food is not a concern, then the Green Leaf will be fine for you. If food is important for a nice ski-in, ski-out vacation, then you might consider a neighboring hotel instead.

Stayed at 2nd fl studio, facing mountain. A bit too low so view was slightly blocked by some structure but still good. Room size was good for 2, with 2 opened suitcases lying on the floor. Dining table was small, Japanese standard size. With 2 cups of coffee, very little space for 2 plates. Kitchenette equipped, washer & dryer w/detergent, iron, clothes rack all in. Shower was so comfortable, good water temp & pressure, has seat to relax as you shower. Basic shampoo, conditioner, shower gel, bathroom amenities. Each room has own ski lockers at B1, really a ski-in/out location. This is the BEST feature. From outside the locker room, you can access the family hill, skied down to the lift and ski down this hill. Its a night ski area too, so beginners can spend the whole day here. Its a bit narrow comparatively & so it felt crowded at times, but most times it was ok. 2nd and last day were magical at this hill. Powder snow, at night we were about the only 5-6 people at the slope. Night ski closes at 7pm. There is another 1 hotel at this hill, also ski-in/out, but Maples is hands-down, the better location as its door is just at this hill, no need to walk at all, other than just to put on your skis. There are 2 restaurants on site, we only visited the Italian. Most of the good eating places were so packed and needed to queue. We were thankful for this Italian restaurant which served really good pizzas and beef cheek. Able to walk in without queueing, place is about 80% full most times. After 3 dinners, they recognized us and actually saved us seats. Concierge was friendly and super helpful. Another great feature was the van to & from Maples to where we needed to go. Book the transport early (at least 1 day) to get to and back from gondola - trust us, you WILL really need it. Tried lugging ski gears from the nearest bus-stop, and walking upslope in ski boots after a day of skiing, it was so tiring. Very nearby: convenience store, a popular ramen shop, Arabica coffee truck (not open daily), snack food trucks

Next to the ski lift, easy to go out and go in at your own pace. Bit crowded during day time after 10 am. It helps a lot with a locker provided for each guest to keep the equipment. The room was spacious and comfortable, perhaps the hotel to improve on the timing for room cleaning service, especially for guests staying more than a week and expecting the room to be clean when we are out. The hotel has its own mini-mart, which help you to get some junk food and accessory for skier/snowboarder - a bit pricey but it's expected in the Niseko area anyway. The other downside is the hotel location is far from other convenience stores and restaurants (affordable where u can easily access in Hirafu) so it makes you book a room with breakfast and dinner.

Japan is one of a very small number of countries where I consider hostel-style accommodations. The Grand Cabin Rusutsu did not disappoint. I stayed in their shared room, in the style of a simple capsule hotel, with shared bathrooms and other facilities (there are also 'private' rooms but I believe they all share the common facilities). The capsule is quite private, with your own individual blind, a light, one 110V and one USB (A) socket; see attached photo. Shared facilties are impeccably clean (no idea how they do that). Surprisingly, although I was in a room with 19 other people, everybody was extremely polite and considerate. Most of the time you barely heard that there were other people around. The staff is very nice and friendly. Shuttle goes 3 times in the morning to Rusutsu resort (8,9,10am) and back 3 times back (I always took the first one, at 4pm, not sure about the other times). The Lawson conbini 2 minutes away is super convenient for food etc. There is a restaurant on the first floor which is open to the public. This is the 'grill your own meat' style. I tried it once and it was OK. I was the oldest guest (by quite a margin) but I did not feel out of place. Had nice conversations with some of the others, about half from Asia (various countries) and the other half Westerners (Aussies, Canadians and a single American). Costwise, it is an enormous bargain compared to the Resort itself. In particular of course for solo travelers. If I come back to Rusutsu I will for sure stay there again!