Pengguna Tetamu
28 Julai 2024
We just stayed at the Kvareli Resort Hotel. It’s in a beautiful location with a well-thought-out and nicely done design. The rooms are comfortable, with a lovely view of the lake and a little view of the valley. BUT! Horrendous service and average food. We waited so long to get our food, then they brought tea, and we waited for dessert for at least 20-30 minutes, so the tea got cold already. I had to remind them about orders all the time. Most staff barely spoke English, and the kitchen was very slow, even though only a few tables were busy at the European restaurant. A lot of staff was rude as well. We decided to chill on the sofas in the bar area when the waiter approached us. Instead of being polite and offering us anything, he rudely demanded that we not put our SHOELESS legs on the sofa since it was the “restaurant area.” They must improve their service, food, and kitchen speed before calling themselves a restaurant. The girl at the reception was also very condescending. After checking out, we had to stay longer at the hotel, and we asked if we could get a massage at the spa. She looked us dead in the eyes and said there were no free masseuses without even checking the timetable Overall, we were disappointed with our stay. Initially, we considered Kvarelli Lake as our wedding location, but obviously, we changed our minds. I don’t recommend anyone do their wedding there unless they want it ruined.
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