Hotel berhampiran Plaza Hermann Gmeiner, La Paz

Serviço terrível. Fizemos a reserva para um grupo de 24 pessoas, e eles cancelaram nossos quartos porque meu cartão não funciona, segundo eles. Entrei em contato com eles para confirmar minha reserva e efetuar o pagamento no hotel na chegada. Primeiro me dizem que não há espaço na suíte porque eu já tinha a reserva, e ainda por cima cancelam minha reserva sem motivo. Que péssimo serviço e atenção, eles não deveriam colocar à venda quartos que não os tenham. NÃO RECOMENDO, PÉSSIMA ATENÇÃO E PÉSSIMO ESTABELECIMENTO

What a beautiful hotel! It is brand new and feels like it. Our room is big, comfortable, clean and stylish. We loved hanging at the pool and hot tub. The staff is extremely helpful and attentive. They contacted us via email to set up a taxi pick up from the airport. The staff also gifted us a cake to celebrate our honeymoon. Highly recommend!

This is overall a great hotel in a quiet neighborhood of La Paz, Bolivia, known as zona azul. Blue zone a great place to enjoy our visit. The Atix offers a great gourmet restaurant with an experimental food wit wine pairing and a wonderful roof top for snacks and drinks by the pool. We enjoyed at in two evening of a quiet and excellent service. The really low quality item was the not friendly architecture design of the bathroom: only half of the shower is closed causing too much water on the slippery floor; and the support for soap and shampoo extremely too small,

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another ”system” mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.

Friendly and efficient staff and the cleanliness and food were both very good , views of La Paz from my hotel room window.Reception staff were very helpful in organising transport etc.hotel was centrally located for convenient access to the city's sights.

My wife, son and I spent 17 wonderful days in Bolivia but only had a poor experience at the Casa Grande. We booked a family room so we could all stay in 1 room but when we checked in we were separated and my son was down the hall. He is a young adult so he was not concerned but this was inconvenient since he was down the hall and not next door or in the room we booked. We had several issues with our keys not working during our stay. You need a key to use the elevator and had to go back to the front desk multiple times as the key did not work in elevator and at times for the room door. However more concerning was that we realized after several days that our room door did not lock! Yes the door could be opened without a key. We did not realize this earlier in our stay because we had so many key issues that we did not realize until New Years morning when the key did not work and I just turned the handle and the door opened. When we informed the staff, we were told that the maintenance person was off because of the holiday and offered another room but we were leaving the next night so it was too much to pack to unpack for the night and we dead bolted the door when inside. On top of this our safe did not work. The staff attempted to fix a few times but could not get it to work. We had to go to my son's room down the hall every time to lock up our valuables which is an inconvenience especially if you're trying to enjoy a vacation! But given the door not locking and the safe not working we were more than surprised. Staying in a hotel without a locked door is a major Security issue - crazy. The staff was always helpful and tried to assist. We asked to speak to the owner: Don Carlos but was told he was away. The manager was not on-site New Years Day. But the housekeeper & young man on staff that day were very surprised and understanding of our dilemma to NO fault of their own. When we brought this to the managers attention upon check out the next day: ”Nothing” was mentioned about our issues, except for we are so sorry about your experience. I spend 100 plus nights out a year in Marriott in the US for work and this has never happened, and when issues occur they are prompt to address. We had a wonderful experience at the Marriott Santa Cruz the prior week followed by a wonderful stay at the Camino Real in La Paz. Camino Real in La Paz. We were expecting a much better experience at the 5 star Casa Grande , but disappointed with the outcome especially given we paid more than $250 a night. We stayed at the Casa Grande from 12/27/23 through 1/2/24. Still never heard back from hotel manager regarding our concerns and still waiting for ANY response back. Hotel food is good and staff is friendly and warm and because of this reason only dd not lower to 1 star.

It is not the easiest task to choose a hotel on the other side of the world from your cozy surroundings back home. Of course you check Tripadvisor and a few other sites before finally making your decision. But still, you never know. If you by chance are going to La Paz in Bolivia, trust me on this: Stay at Hotel Sagarnaga. You will not be disappointed. Good prices, really nice staff, clean comfortable rooms and perfectly situated in the city. Most staff speak really good English and they understand service. Breakfast is simple but good enough for you to make it until lunch. Also, should you have any desires to climb a mountain, ride a bike, go on a bustour to Lake Titicaca etc you have several agencies of which Jiwaki would be one I would recommend just 10-50 meters from the hotel. And yes, La Paz is situated at 3700 masl and you might, no, you should be very careful upon arrival and give it at least 48 hrs of rest before you attempt any kind of activity. Hence Hotel Sagarnaga: Within 60 seconds distance you have ATM´s, Money exchange, Good restaurants, small stores to buy your water to have in the hotel room while you rest and try to get oxygen into your lungs. In other words, Hotel Sagarnaga offers you a perfect infrastructure to get comfortable and catch your breath.