Akoya Hotel & Spa

Bien dans l’ensemble, toutefois le service, la qualité de la nourriture et les prestations s’apparentent davantage à un 4* (qu’à un 5*)… Travaux en cours (non signalés par Trip.com : forte odeur de colle au petit-déjeuner. L’hôtel a offert 2 boissons pour l’événement que nous célébrions, et, un circuit spa qui n’a pas pu être utilisé faute de disponibilité pendant notre séjour…

Really amazing hotel located right across from Saline les Bains. The hotel staff were all super friendly and helpful even we struggled to communicate freely due to our lack of French fluency but some staffs spoke good enough English so it was absolutely not an issue! The rooms were super spacious and comfortable with a nice sit out (we had the garden facing room). Quality of sleep was absolutely amazing due to the very good sound proofing and excellent mattress/pillow. No complaints at all!! The only drawback, if at all, was the lack of eating options within the hotel. However, there’s 3-4 excellent restaurants along the beach and within a 3-4 minute walk. Really highly recommended hotel to stay if you’re visiting Reunion and want to just recharge your batteries!!

We had a casual meeting at the bar with a group of local and foreign friends. From the security at the gate via the front desk to our meeting place, the bar, the personal, professional and proactive service of the staff was remarkable. First time in Réunion island I see a security guard come out of his booth, greet the client AND, this is the exceptional part, offer to guide a new client / visitor to where he wishes to go. Super pleasant without being pretentious at all. Before even reaching the front desk a member of the staff, occupied with a group of clients, greeted with a smile and asked if everything was OK/ if any help was needed. He confirmed I was at the right place and returned to his group of clients. Fluently and appropriately done as he most politely excused the people he was with. On to the front desk, where another pleasant smile greeted me, not hiding behind the computer screen pretending to be busy at all. Equally helpful as the others. Marie at the bar came to take our order at a perfect time, she handled our multilingual group with ease and had that genuine personable quality needed in customer service. She suggested a little improvement to my order, which didn't cost anything, just something a client would not know to ask. Stellar service by her from start to end. A little detail I greatly appreciated was that the juice I ordered was freshly squeezed and not pasteurised juice from a can. On a tropical island juice from a supermarket doesn't sit well with 5 stars. The staff truly portrayed what is loveable, beautiful and charming about Réunion island and France. Each member of the staff we came to contact with today was proactive, fast and genuine. They visibly took pleasure and pride in making sure we were all well taken care of. That's a quality one either has or doesn't have. If it is not within, no training can bring it out. Obviously training shows in how the actual tasks are performed. No complaints in that department either. When you leave a place feeling like you certainly want to return you know they have it right. Thank you all at Akoya team