Meruorah Komodo Labuan Bajo

Awesome location and stunning views. Unfortunately the service is not at the level of a 5-star establishment and not in line with the pricing. It took several attempts to get our minibar fridge fixed. 30 minutes wait for a bucket of ice. Air conditioning set to central control several times so we could not operate it any more from our room. Airport pickup not on time.

Room is quite nice but water pressure in the shower is kind of weak. Good breakfast =)

I had a wonderful stay! The hotel’s ambiance was lovely, starting with a breezy, open-air lobby that immediately set a relaxing tone. My room was comfortable and well-appointed, although it didn’t have a view. The highlight was definitely the rooftop breakfast—great selection with an incredible view to match! There was a small gym, though it could use a bit more equipment. Overall, a fantastic experience in a beautiful setting.

I can't believe this hotel earned a five star. The towels in the bathroom were really dirty. I felt bad because they gave me to use a dirty towel and that's why I wrote this review. Also, the room cleaning call center staff has a limited English language, so I get a different item from the item I ask every time. The location of this hotel is very good. But I can't do anything about the noise from mosk from 4am in the morning. The swimming pool here is... dirty and I didn't want to go in. This hotel is a hotel that needs to be checked systematically. I doubt how this place got a five star.

Absolutely gorgeous hotel with gorgeous view. They just need to add more staff. They’re critically understaffed, so everything takes forever.

The hotel has a stunning location and rooms were incredibly clean. Breakfast also had a good variety and was delicious, set against a beautiful landscape. However, a few things: SERVICE is a hit or miss — front desk staff were amazing & friendly & helpful. Restaurant staff had limited English: e.g. I asked for water and they could not understand, plus had to remind them of my coffee order 3x during off peak period when there were only 5 diners. HOUSEKEEPING was a fail! We asked to change linens since they smelled bad - the first housekeeping team did NOT change it despite the specific note and the linen card on the bed, plus they also did not clear the room service tray on the table and left 2 discarded pillow cases on the floor!!!! The linens smelled so bad - like they had not been changed after several people slept in them!!! Despite not changing the bed linens, they still took the money tip we left. 2nd housekeeping team was better since we were in the room to monitor. LOCATION: very central, walkable to the night market and lots of F&B and the small mall + it’s beside the port where all day trips and liveaboards leave. The harbour is right in front of the hotel- made for beautiful views, but VERY NOISY NIGHTS and EARLY MORNINGS (5AM when the first boats leave for day trips and night when the ferries arrive with a NOISY BULLHORN). There were also music events every night during the weekend. Hotel provided early plugs but the hotel is NOT structurally soundproofed — apart from harbour noise, can hear our neighbours in the other room, people in the hallways, people down on the streets. Definitely not a restful peaceful sleep.