TownePlace Suites Lafayette South

Excellent Customer Service The rooms were clean and the staff was very friendly. I will recommend this hotel to family and friends 😃

Shoulda left before check in when I seen the fruit flies every where! Entire breakfast area and lobby are infested with fruit flies flying. Staff clearly know about it since they have traps all in the breakfast foods. Unsanitary! Try speaking to management, but the man blows you off don't care and the lady is just rude and argues. Front desk acts like you bothering them or interrupt they nap time when you need something. Accept for Ms Debby and Ms Sheryl. Asked if coffee will be ready on my early days and those two ladies are the only ones who would get it done. Can't fine anyone in the middle of night when it isn't Debby or Sheryl working. And overheard many loud "discussions" from managers being rude to staff thru out stay. Was here for about 1 month. The 2 ladies I name are the only reason I would consider go back. The rest need serious work!

This place had potential, but definitely fell short for a disappointing weekend stay. We were in town for a baseball tournament and chose to stay here due to it being a newer property. We usually always choose a Marriott hotel due to being a member and collecting points for future stays. The area surrounding the hotel was great. A positive for this hotel is that there are tons of restaurants and shopping right around the hotel. Upon entering the hotel we noticed that all of the trash cans were overflowing. When we arrived in our room we noticed that there was only half a roll of toilet paper, no Kleenex, and no laundry bags. The room was large, but did show some wear and tear. Everything appeared to be clean. There was a full size refrigerator which was definitely a bonus. Our room was not cleaned the next day and towels and toiletry items were not replenished. Although there was a coffee pot there were no cups or condiments. The breakfast downstairs was minimal, crowded, and dirty. They were out of coffee by 9:00 am. When we returned to the hotel the second evening all of the trash cans were overflowing again. It just had a dirty feel overall. We stayed at the Springhill Suites River Ranch the last time we were in the same area and had a much more enjoyable experience. If you are looking for a moderate option in this area I would pass on this one. There are better options at around the same price point.