Ulasan Best Western Premier Hotel Gulberg Lahore

Overall, my stay was enjoyable. The hotel's location is quite convenient, with easy access to nearby restaurants, cafes, and shopping malls, particularly on M M Alam Road. However, the single beds in the standard twin rooms felt a bit small. The check-in process was smooth, and the valet parking was very good. Breakfast offered a typical Lahori spread with a variety of food options, which was nice. If you have booked in advance, be prepared to pay some taxes at the reception. Additionally, you'll need to deposit a certain amount as a security hold, which will be refunded at checkout. I found this a bit unusual. Overall, I believe the hotel is slightly overpriced, considering the quality of service and facilities provided.

My first business trip to Lahore from Hong Kong. Overall all I would rate this hotel *below average*, there is too many weird mistakes , don’t see the management actually care much and train their staff well enough. First , room service speed is extremely slow. First night I was jet lagged and arrived late, I had to call the front desk for multiple times to add another mattress in the room , and in total it took them at least 2-3 hours. I have managed Asia well known luxury and non luxury hotel myself and I think in any category of hotel , this type of service speed is unacceptable. Second , I asked for water one time . So I guess what most guest does is they call 0 in most hotel and the staff will send water up to the room. But in this hotel after you call 0 the response you will get is “I’m not responsible for this”. I had to call like 3-4 lines just to get bottle of waters was disappointing. Third , breakfast is really boring and the service is very bad . The lady at the service is ok , but the guy in the black suit is extremely rude . I stayed 4 nights , and I have seen him almost every morning standing at the restaurant . He will look at you but he will never greet you . I think any F&B staff , even those F&B directors of luxury hotels that I used to work with used to greet everybody. That is something very basic . Last thing is the food , very normal , everyday the same . You will never find cutlery on the table , I had to ask the manager to find me fork , so he asked me to sit down but after 10mins I had to walk up and find myself . And of course he never came back as well. Last and the most disgusting part of the stay was , after I checked out I saw the cleaner used same towel to wipe the rubbish bin surface and then he used the same towel to wipe elevator buttons. I don’t think this is to blame the hardworking worker , but it’s more the management job to train them well . So they know what is right thing to do in a hotel . Personally speaking I don’t think I will stay in this hotel again because it way below my expectation. I hope the GM of this hotel will take my comments seriously and improve every bits of the hotel experience .

This Hotel very good Location House speaking very good Guest service relation very nice But.....My Special Request it not provide by trip.com so sad.........

I had a very pleasant stay. The staff was really helpful and courteous.

Nice hotel newly built and nice location.

Good location, room clean, good service, reception helpful😁

Good hotel in a good location , friendly staff and great breakfast . Hotel has a roof top pool and a gym area . Would definitely recommend book again .

The hotel exceeded my expectations. They have a wonderful staff and locations was always good.

It was good experience

Best service best hotel

Normal

Staff has changed me extra money

巴基斯坦真是我最慘痛的經歷，到了之後才發現中國人在那裡必須租防彈車才可以出行，不然酒店就不讓你出門，我後我們就讓酒店幫我聯繫，從早聯繫到晚，找到一輛九萬盧比的車，彈車把我們送到另外一家五洲明珠酒店。這酒店就像看犯人一樣，看着我們，不讓我們出去。我巴基斯坦。我真的不想去第二次了。

到Lahore出差，酒店總體上很好，價格也不高。一樓進門要安檢，酒店大堂在四樓，餐廳也在四樓，早餐以本地口味和西式口味為主，十樓有個健身房，樓頂有一個小遊泳池。在Lahore已經應該是很不錯的酒店了，衞生環境都可以接受，服務也跟得上，有求必應，負責我房間的是Naseem女士，很友好很勤快。酒店的主要問題在我看有三個，第一個網絡慢，辦公開會時常掉線；第二個沒有中餐，住幾天還可以，但時間長了，就感覺是個不足了；第三個，安保管理很嚴格，出門辦事帶來諸多不便。總體推薦，下次來Lahore還會考慮入住。