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Hotel popular berdekatan Killen Stadium, Tasik Charles (dari EUR 52)

3.5/579 Ulasan

Super 8 by Wyndham Lake Charles/Sulphur

Tasik Charles|2.73km dari Killen Stadium

I made the reservation through Booking.com for my husband. He was driving at night from FL to TX. About a half-hour, after I booked the room, he got there and told me it didn't look safe. I called the hotel right away and asked if the room could be canceled. The woman who answered said I would need to contact Booking.com which I did immediately. My husband also called the hotel and was told by that woman that the reservation had been canceled. We thought that was the end of it. I received a few emails from Booking.com stating they had tried to contact the property several times but got no response. They recommended that I also reach out to the property again to make sure we weren't being charged for the room. I called and spoke to the manager who very quickly told me that my husband checked into the room at 0317 Friday, 6/18 and that the room had been used. I explained to him that my husband had driven by the hotel around 2230 CT on 6/17 and told me he wasn't comfortable staying there. The manager then said my husband had signed something when he checked in. I asked him to email that to me. What I received was an unsigned folio showing the charge but no proof that my husband checked into the room. My husband also called the hotel and the manager told him he needed to review the situation and he would get back to him in a couple of hours. When the manager called my husband back, he said the charge for the room was being refunded but no explanation as to what had happened and why they said they had my husband's signature on something. This situation was frustrating and worrisome because it sounded like something shady was being done at the hotel. To me, it seemed like we paid for the room but somebody was allowed to stay in it...and probably paid for the room as well. All in all, we got our money back but I would never recommend staying at this property due to the possibly sketchy business practices.

Lihat Ulasan Tetamu untuk Hotel di Tasik Charles

Mencari hotel berdekatan Killen Stadium? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.

Super 8 by Wyndham Lake Charles Northeast

3.3/586 Ulasan

Pengguna Tetamu

5/5Terbaik

This hotel was clean and comfortable and the people were kind and courteous. Their breakfast was better than most hotels I’ve been to in a long time. Not spectacular but the most important thing to me was that my room was clean and my bed was comfortable!

Comfort Suites Lake Charles

3.9/5100 Ulasan

3/5

When we checked in, we noticed the lobby, hallways and bathroom needed attention. The room was much cleaner in comparison. Breakfast is limited at this time. They had a waffle maker, yogurt, pastries and microwavable breakfast sandwiches. The pool was not open during our visit. I felt this place was very overpriced for the area and the limited amenities currently being offered, but we are rewards members, so at least we earned points.

Holiday Inn Express & Suites Lake Charles South Casino Area, an IHG Hotel

4.3/598 Ulasan

We are longtime HIE customers and were not disappointed. The staff was great and room cleanliness met my discriminating wife’s standards. 😁. My only complaint, within local management control, was that there was only one regular coffee and one cup in the room. And that was a relatively small issue. There were a few corporate design choices that I would have done differently. The closet doors are heavy with tight hinges but the handle is of minimal size and a bit hard to grip. The other item is that the Bathroom spigot barely extends over the sink. Same with the soap nozzles. Picky, picky you might say? Well, I’m sitting in the airport with time to share. 😁 Fact is, we’re on our way to Detroit with reservations for a week at the HIE in Livonia. Safe travels!

SpringHill Suites Lake Charles

4.2/599 Ulasan

Cleanliness: 10 Quietness: 10 Room size: 10 Breakfast: 10 Shower Pressure: 9 Our stay was perfect except for ONE THING. There weren't enough large towels in the shower. There should never be fewer than (3) when 2 adults are in the room. In this case there were only 2. Otherwise the staff was friendly and helpful, the lobby was very inviting and the gym was nice as well.

Quality Inn & Suites Lake Charles

3.2/573 Ulasan

1/5

I arrived at Quality Inn on October 13th to check into a room I booked earlier that day. When I arrived I was told that I actually booked the room for October 25th. I explained I needed the room for October 13th. The clerks said she doesn’t have any available rooms and she will cancel the room I have booked and all I have to do is call the customer support number and I would get a refund. I called customer support they informed me that my room was canceled I would be refunded and they booked me for a different Quality inn that same night. A couple days has passed and I notice I still was not refunded for the hotel that was booked on the 25th of October . So I called customer support again on October 24th and they told me that they are unable to cancel or refund my money because it’s was a prepaid fixed rate so they informed me that they emailed the manager and to contact the general manger of the hotel so they can process the refund for me. I went to the hotel October 25th and talked with the front desk clerk the manager was gone for the day. I was willing to just stay the night instead of my money being completely wasted. But the night clerk told me again the room was canceled (she remembered me from the first interaction) and I should have been refunded. They had no room reserved for me. October 26th I finally get a hold of the manager and she told me. “I should have called earlier on the 25th if I wanted a room because they were all booked up. This was a prepaid fixed rate room that I could not get out of. And now the story is I should have called to confirm I wanted a room that I already paid for. They did not keep their end of the bargain the room should have been reserved if I could not get a refunded for it point blank. I asked for a free voucher for another night since she claims she can not refund me. she only offer a 15% discount. They got a free $115.02 out of me…something needs to be done about this. Horrible Customer Service

Days Inn by Wyndham Lake Charles

3.7/5103 Ulasan

4/5Bagus

The staff here are friendly and accommodating, and my room was clean and spacious—the location is close to the interstate so be prepared for a little road noise. No frills, but all in all, expect a clean room at a very reasonable price with a kind staff

Hotel Popular berhampiran Killen Stadium

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