Pengguna Tetamu
24 September 2024
We stayed here in late August expecting a luxurious getaway, but it turned out to be anything but that. Our room overlooked a car park, the beds were uncomfortable, and overall, nothing special—especially considering the steep price tag. Despite the hotel being advertised as "dog friendly," we were greeted by wild dogs off their leads, barking at other guests' dogs, and no proper designated area for dogs to go to the toilet. The service was painfully slow with everything we ordered, and after chatting with other guests, we discovered they had paid half the price we did thanks to a last-minute deal. Apparently, this “luxury” hotel is desperate for bookings and falls far short of delivering the quality it promises. As with most of the reviews we read, we were unable to book the spa or pool, which was one of the main reasons we chose this hotel in the first place. The restaurant menu was limited, with sky-high prices for cold, dry food that took far too long to arrive. We were told the issue was new staff who clearly couldn’t keep up—no surprise, considering it seems like management can’t even retain experienced staff. Overall, this place fell far to shot in expectations. Save your money and go elsewhere
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